Account Resolution Specialist

Summary: * Collects on delinquent loans, negative accounts, and returned checks. * Serves as the first point of contact for Collections. * Communicates and negotiates with members to resolve account issues. * Maintains accurate records and follows credit union policies and regulations. Role:  To preserve the credit union's assets by controlling and collecting on early delinquent loan accounts, and the first point of contact for the department. Collects on negative shares and return item checks to prevent the credit union loss. Knowledge and Skills: Experience: One month to twelve months of similar or related experience.  Education: A high school education or GED.  Interpersonal Skills: Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.  Other Skills: 1. Understanding of applicable regulations and procedures; knowledge of accounts payables and receivable is helpful.                       2. Excellent listening and communication abilities.                       3. Strong attention to detail, well organized, and goal oriented in a high-paced work environment.                       4. Critical thinking, decision making, and learning skills are a must.                       5. Must have above average listening, communication and negotiating skills.                       6. Able to prioritize, meet deadlines and manage multiple responsibilities.                       7. Must be able to operate related computer software and business equipment provided by the credit union.                       8. Professionalism in appearance, dress and attitude is a must.                       9. Strong mathematical skills.                      10. Ability to work as a member of a team and embrace the credit union philosophy and the Credit Union Mission, Vision, and Core Values.