The Administrative Assistant provides daily support to the Community Manager, homeowners, and board members at the onsite property. Responsibilities include managing office operations, enforcing community regulations, and facilitating communication between residents and staff.
Requirements overview
Candidates must possess strong organizational and multitasking skills with proficiency in Microsoft Office and database systems. Excellent verbal and written communication skills are required to provide high-quality customer service in a fast-paced environment.
AAM has spent over 35 years doing one thing exceptionally well: managing communities that residents are proud to call home and boards are confident to lead.
With more than 1,000 associations under management, we work across single-family, master-planned, active adult, high-rise, condominium, and commercial communities. That breadth gives our clients something most management companies cannot offer, perspective. We have seen what works, what fails, and what a well-run community actually looks like over the long term.
Board members choose AAM because we treat their responsibility as our own. We bring financial discipline, operational expertise, and local accountability to every partnership. Our role is not to complicate governance, it is to simplify it, so boards can focus on vision rather than administration.
For professionals considering a career in community management, AAM offers something increasingly rare: a company large enough to provide resources and advancement, and grounded enough to make individual contributions matter. Our people stay because the work is meaningful and leadership is accessible.
AAM is a proud member of CAI, the Arizona Association of Community Managers (AACM), and holds BBB Accreditation.
AdministrativeCustomer Service & SupportFinance & AccountingManagement & Leadership
Description
Join the Sun City Festival Team!
Sun City Festival in Buckeye, AZ is one of Del Webb's premium resort-style HOA
communities in the southwest region located in the northwest valley of Phoenix
10 miles west of Surprise. The 31,000 square-foot Sage Recreation Center is the
main hub of activity in the community. The amenities feature a clubhouse with a
state-of-the-art fitness center, a meeting room, grand ballroom along with a
resort-style outdoor pool with cascading waterfalls and lap pool. The community
also offers a 9,000 square-foot Wood Shop & Craft Studio. We’re looking for an
enthusiastic, organized, and service-minded Onsite Administrative Assistant to
support our Community Manager and help create an exceptional experience for
residents and the community team. In this role, you’ll provide day-to-day
administrative support and outstanding customer service to homeowners, HOA board
members, and onsite staff. If you thrive in a fast-paced environment, enjoy
helping people, and love keeping things organized and running smoothly, we’d
love to meet you!!
Position Summary:
Primarily responsible for providing administrative assistance to the Community
Manager and residents at an on-site property which includes daily customer
service to homeowners, HOA board members and other on-site staff.
Position Responsibilities:
* Perform a wide spectrum of administrative duties that are essential to
successfully enforcing community Covenants, Compliance & Regulations
(CC&R’s), provides administrative support and other tasks as directed to
On-site Community Manager and other on-site staff members.
* Develops a working relationship with community board members and homeowners.
* Extend top-notch customer service and problem resolution via phone and
face-to-face interaction with board members and residents.
* Provide traditional office support by maintaining calendars and appointments,
composing correspondence, and creating/maintaining database information.
* Arrange various meetings (times/locations) and prepare all correspondence
necessary to notify included parties.
* Assists with community inspections of common areas according to AAM’s
management contract.
* Work with vendors to provide direction and collect bids per the manager.
* Perform various general accounting duties, including some A/P, A/R, coding of
invoices and billing.
* Maintains accurate and current association records.
* Performs other duties as directed by management staff.
Knowledge, Skills & Abilities:
* Ability to multitask and prepare and process large amounts of administrative
and customer request items while being detail oriented.
* Ability to handle multiple tasks simultaneously, establish priorities, and
meet deadlines.
* Exceptional organization and tracking skills.
* Ability to function efficiently in a fast-paced, demanding environment.
* Ability to proficiently utilize computer programs and database systems,
including Microsoft Office, internet, and e-mail systems.
* Ability to interact and work positively and effectively with homeowners and
staff at all levels.
* Advanced communication skills both verbal and written.
* Superior customer service skills and phone etiquette.
* Ability to work collaboratively and cooperatively within the department as
well as with other departments.
Physical Demands & Work Environment:
* Primarily sitting at workstation utilizing a computer in an office setting.
* May be required to lift boxes, fill paper trays, and other minor physical
office related tasks.
* Walking/driving through community to assist in the inspection of common
areas.
* Helping to set up/break down for events and/or meetings as needed.
Requirements
•Administrative support
•Customer service
•Problem resolution
•Database management
•Calendar management
•Communication skills
•Multitasking
•Organization
•Microsoft Office
•Accounting
•Vendor management
•Detail oriented
•Time management
•Interpersonal skills
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Associated Asset Management (AAM)•Maricopa County, Arizona, United States