Administrative Assistant - Outpatient Therapy Clinic

Job Description Summary Be the Heart of Our Therapy Team! Are you organized, friendly, detail-oriented, and passionate about helping others? Our growing Outpatient Therapy Facility is seeking an Administrative Assistant who thrives in a fast-paced healthcare environment and enjoys making a positive impact on the patient experience from the very first phone call. As the first point of contact for our patients, you'll play a vital role in ensuring smooth daily operations, exceptional customer service, and seamless scheduling and insurance coordination. Entity Medical University Hospital Authority (MUHA) Worker Type Employee Worker Sub-Type​ Regular Cost Center CC001519 LAN - OP Therapy - Lancaster (LMC) Pay Rate Type Hourly Pay Grade Health-22 Scheduled Weekly Hours 40 Work Shift Day (United States of America) Job Description What You'll Do Patient Support & Office Administration Process and maintain patient charts, including gathering information from other facilities and departments as needed. Demonstrate proficiency in Epic and other healthcare software systems. Answer incoming calls professionally and accurately document and process information received. Maintain patient records, forms, and documentation in compliance with facility standards. Assist patients with registration and onboarding processes. Respond promptly and courteously to patient inquiries, requests, and concerns. Maintain a clean, organized, and welcoming office environment. Assist with inventory management of office and therapy supplies. Perform additional administrative duties as assigned. Scheduling & Insurance Coordination Contact patients within two business days of receiving a referral to schedule initial evaluations. Schedule follow-up appointments based on therapist recommendations and treatment plans. Follow up on missing referral information to ensure timely patient care. Verify active insurance coverage and confirm authorization approvals prior to patient visits. Help patients navigate scheduling and insurance-related questions with professionalism and compassion. What We're Looking For Excellent communication and customer service skills. Strong organizational and multitasking abilities. Attention to detail and accuracy in documentation. Experience with Epic or other electronic medical record systems preferred. Healthcare, medical office, or therapy clinic experience is a plus. Ability to work independently while supporting a collaborative team environment. Additional Job Description Qualifications Education High School Diploma or GED required. Experience One (1) year of previous medical office experience preferred. Experience with Epic or other electronic medical record systems preferred. Skills & Attributes Excellent communication and customer service skills. Strong organizational and multitasking abilities. Exceptional attention to detail and accuracy. Ability to work independently while contributing to a collaborative healthcare team. Professional, compassionate, and patient-focused approach. Why Join Us? At our Outpatient Therapy Facility, we believe exceptional patient care begins with exceptional support staff. You'll be part of a dedicated team committed to helping patients regain function, improve mobility, and enhance their quality of life. If you're looking for a rewarding career where your organizational skills and compassion make a difference every day, we'd love to meet you. If you like working with energetic enthusiastic individuals, you will enjoy your career with us! The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need. Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees