AI Engineering Associate

Job Duties/Responsibilities: Work with departments such as Credit, Collections, Accounting, Marketing, Legal, and HR to understand their manual processes and find opportunities for AI automation Turn business processes into working AI automations and help build a pipeline of future use cases with department leaders Help design, build, and maintain reusable Claude Skills, Connections, and Plugins that departments can use directly, working alongside internal teams and leadership. Connect AI workflows to Salesforce using tools such as Agentforce and the Salesforce plugin and skills for Claude Lead AI use cases from gathering requirements and building pilots to tracking results and supporting rollout Track results such as time saved, accuracy, and throughput for each AI tool in use Partner with IT and Compliance to make sure AI tools meet Dext’s data security and customer privacy standards, and help keep an inventory of AI tools in use Train employees on new AI tools and create simple guides and documentation for workflows. Provide ongoing support and improvements as department needs change Stay current on new Claude and AI capabilities and share ideas for how they can help Dext Characteristics: Practical problem-solver — motivated to learn by doing and to see AI tools make a real difference for the teams they support Comfortable working independently across multiple departments with differing priorities and technical maturity Security- and privacy-minded by default, especially with customer and financial data Clear communicator who can make AI concepts accessible to non-technical staff Curious and continuously learning — tracks new AI capabilities and evaluates their fit for Dext Experience Requirements: Bachelor’s degree in Computer Science, Data Science, Information Systems, Engineering, Business Analytics, or a related field Experience with AI, either practical or academic — for example, coursework, capstone or research projects, internships, or personal projects building with large language models, prompt engineering, or AI-driven automation Foundational understanding of AI/LLM capabilities, limitations, and appropriate use cases Familiarity with, or a strong interest in learning, Claude (Cowork, Skills, Connections, and Plugins), Salesforce, or comparable AI and business platforms Awareness of the importance of data security and customer privacy when working with AI tools Strong communication skills; comfortable working with non-technical staff to understand how they work and where AI can help Preferred: Some familiarity with finance, banking, or financial institutions. Preferred: Exposure to business systems such as Salesforce, Microsoft 365/SharePoint, or Azure