Case Manager II - CHAMP

Housing MattersHousing MattersSanta Cruz County, California, United States
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Posted

8/14/2026

Employment

Full time

Range

$27 - $30/hr

Work style

On-site

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AI summary

Core responsibilities

The Case Manager II will perform intake assessments and develop individual case plans to help participants transition into permanent housing. They are responsible for providing ongoing case management, maintaining accurate records, and coordinating with various agencies to promote housing stability.

Requirements overview

Candidates should have at least one year of social service casework experience or a Bachelor's degree in social work, human services, or a related field. A valid California Class C Driver's License or approved transportation is required for the role.

Key skills

Case managementSocial caseworkIntake interviewingAssessmentCounselingCrisis interventionRecord keepingDocumentationHousing placementBudget assistancePerson-centered careConflict resolutionResource coordinationHuman behavior analysis

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Education requirements

bachelor degree

About Housing Matters

Industry

Individual and Family Services

Employees

114

Type

Nonprofit

Size

51-200 employees

Formerly known as Homeless Services Center, Housing Matters is a registered 501(c)(3) nonprofit and the largest local organization addressing homelessness in Santa Cruz County. Our mission is to partner with individuals and families to create pathways out of homelessness into permanent housing. Donor contributions support our emergency shelter programs (including housing navigation and placement), personalized case management, day services with showers and bathrooms open to the public, on-site supportive services, and the construction of permanent supportive housing—now underway—for our unhoused neighbors most in need. We hold firmly to the vision that homelessness in our community should be rare, brief, and non-recurring. If you share that same vision, consider joining us! Take a look at our current job openings, or contact us about volunteer opportunities.

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Job categories

Social ServicesGovernment & Public SectorAdministrative

Description

Case Manager II  Housing Matters partners with individuals and families to create pathways out of their homelessness into permanent housing. We are a leader in working to end homelessness – and we want you to be part of our team! We are looking for individuals eager to make a difference and willing to enthusiastically commit to join in our vision that homelessness in Santa Cruz County should be rare, brief and non-recurring. The CalWORKs Housing Assistance Move-in Program (CHAMP), is a multi-agency partnership that includes the CalWORKs department at County of Santa Cruz and requires sensitivity to, and understanding of family-specific challenges necessary for this position. The CHAMP program is hiring for a Case Manager II, which is the journey level class and is expected to work with a minimum amount of supervision. Incumbents are required to use assessment, interviewing, and counseling skills to perform moderate to complex casework services.  Hours and Benefits: Case Manager II is a full-time, exempt position, eligible for medical, dental, vision, 403b, and our generous PTO plan.  Benefits Summary:   * 6 Medical plans - 100% employee coverage on select plans * Dental - 100% employee coverage * Vision - 100% employee coverage * Life insurance (UNUM) - 100% employee coverage * Chiropractic and Acupuncture (for those who elect medical insurance) - 100% employee coverage * 403b Retirement Savings matched up to 3% dollar-for-dollar with no vesting period * Employee Assistance Program (EAP) and Travel Assistance * PTO, 1 paid floating holiday, 9 paid holidays Regular schedule is: Monday-Friday. Occasional evenings and weekends may be required for some positions.  STARTING WAGES (OFFER IS DEPENDENT ON EXPERIENCE): $27.00, $27.81, $28.64, $29.50, $30.39, $31.30 Preferred Experience and Education Requirements:  Any combination of training and experience which would provide the required knowledge and abilities is qualifying. Typical ways to obtain this knowledge would be:  * A minimum of one year of experience performing social service casework services comparable to a Case Manager I at Housing Matters in an exceptional manner exceeding all standards and abilities  * A Bachelor's Degree from an accredited college with a major in social work, social welfare, human services, or one of the social or behavioral sciences.    Special Requirements: * Possession of a valid California Class C Driver's License or must be able to provide suitable transportation which is approved by the organization may be required for certain positions. Thorough knowledge of: * Social casework objectives, principles, methods, and caseload management and organization. * Social and economic factors which influence individuals and/or households experiencing homelessness. * Principles of human behavior and development and psychological defense mechanisms. * Reactions to stress. * Community health, welfare, social, and legal support systems, and other resources available to clients. * Interviewing and record keeping techniques, including the documentation of all actions and contacts in case files. Typical Job Duties: * Perform intake interviews, assessments, and assist participants in developing individual case plans. * Facilitate participants’ pathway to permanent housing in coordination with housing navigators and other programs, agencies, and organizations. * Provide ongoing case management including assessment, referrals, budget assistance, housing placement, and promoting housing stability with individuals as assigned. * Engage in person-centered care, and provide options, information and choices that allow for stimulating change. * Develop and maintain accurate written case records including intake, assessment, ongoing case plan, and progress notes. * Meet all administrative requirements including recordkeeping, HMIS, staff meetings, etc. * Maintain confidentiality and treat participants with dignity and respect at all times. * Assist in overall administration of the program. * Perform other duties as assigned. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities All qualified applicants will receive consideration for employment at Housing Matters without regard to race, color, creed, religion, national origin, ancestry, physical or mental disability, medical condition (including cancer-related and genetic characteristics), marital status, sexual orientation, age (over 18), veteran status, gender, pregnancy, or any other non-merit factor unrelated to job duties. Such action shall include, but not be limited to, the following: recruitment; advertising, layoff or termination, rates of pay or other forms of compensation, selection for training (including apprenticeship), employment, upgrading, demotion, or transfer.

Requirements

  • Case management
  • Social casework
  • Intake interviewing
  • Assessment
  • Counseling
  • Crisis intervention
  • Record keeping
  • Documentation
  • Housing placement
  • Budget assistance
  • Person-centered care
  • Conflict resolution
  • Resource coordination
  • Human behavior analysis

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Chiropractic care
  • Acupuncture
  • 403b retirement savings
  • Employee assistance program
  • Travel assistance
  • Paid time off
  • Paid holidays
  • Floating holiday

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