The Client Support Representative will serve as the primary point of contact for clients, managing inquiries and scheduling interpreting appointments. They will also collaborate with internal teams to resolve issues and maintain accurate client records within the CRM system.
Requirements overview
Candidates should possess excellent verbal and written communication skills along with proficiency in CRM software and Microsoft Office. A high school diploma is required, while previous experience in customer service or client support is highly desirable.
At FreeLink Interpreting, we believe in the power of effective communication to bridge divides and foster understanding across diverse cultures and languages. As a premier provider of freelance interpreting services, we are dedicated to breaking down language barriers and facilitating seamless communication in a variety of settings.
With a team of highly skilled and experienced interpreters fluent in multiple languages, we offer reliable and professional interpretation services tailored to meet the specific needs of our clients. Whether it's legal proceedings, medical appointments, business meetings, or community events, we are committed to ensuring that every interaction is clear, accurate, and culturally sensitive.
What sets us apart is our unwavering dedication to excellence, integrity, and professionalism in everything we do. We understand the importance of confidentiality and neutrality in our role as interpreters, and we adhere to the highest ethical standards at all times.
At Freelance Interpreting, we take pride in our ability to connect people, break down barriers, and facilitate meaningful communication that transcends linguistic differences. Partner with us and experience the difference that effective interpretation can make in your organization or event.
FreeLink Interpreting LLC is seeking a dedicated and personable Client Support Representative to join our dynamic team. In this role, you will be the primary point of contact for our valued clients, ensuring exceptional service and fostering strong client relationships. You will play a crucial part in supporting our interpreting services by addressing client inquiries, resolving issues promptly, and coordinating with internal teams to deliver seamless experiences. This position requires a proactive mindset, excellent communication skills, and a passion for helping others. At FreeLink Interpreting LLC, we value teamwork, professionalism, and a commitment to quality, and we are looking for a candidate who shares these values and is eager to grow with us. If you thrive in a fast-paced environment and enjoy engaging with diverse clients, this is an excellent opportunity to contribute to a growing company dedicated to bridging language barriers and empowering communication.
Responsibilities
Respond promptly and professionally to client inquiries via phone, email, and chat.
Assist clients in scheduling and managing interpreting appointments.
Provide detailed information about services, pricing, and company policies.
Resolve client issues or escalate complex cases to the appropriate department.
Maintain accurate and up-to-date client records using CRM systems.
Collaborate with interpreting teams to ensure client needs are met effectively.
Follow up with clients to ensure satisfaction and gather feedback for continuous improvement.
Excellent verbal and written communication skills in English; additional language proficiency is a plus.
Strong interpersonal skills with a customer-focused attitude.
Ability to handle multiple client requests efficiently and professionally.
Experience using CRM software and Microsoft Office Suite.
Problem-solving skills with the ability to think quickly and adapt.
High school diploma or equivalent; associate or bachelor’s degree preferred.
Previous experience in customer service or client support roles is highly desirable.
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Paid Time Off (Vacation, Sick & Public Holidays)
Training & Development
Work From Home
Wellness Resources
Stock Option Plan
Requirements
•Customer Service
•Client Support
•Communication Skills
•CRM Software
•Microsoft Office Suite
•Problem-solving
•Scheduling
•Interpersonal Skills
•Conflict Resolution
•Time Management
•Professionalism
•Data Entry
Benefits
•Health Care Plan
•Medical Insurance
•Dental Insurance
•Vision Insurance
•Retirement Plan
•401k
•IRA
•Paid Time Off
•Vacation
•Sick Leave
•Public Holidays
•Training & Development
•Work From Home
•Wellness Resources
•Stock Option Plan
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