College Intern - Data Center Operations

Requisition ID: 20490   Join us in building a better future for Arizona! SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.   Why Work at SRP At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.   SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:   401(k) plan with employer matching Access to a recreation and fitness facility Tuition assistance for both undergraduate and graduate programs: College interns are eligible to receive $1000 per calendar year Summary SRP is seeking a motivated College Intern to gain hands-on experience supporting IT operations in a collaborative, mission-driven environment. In this role, interns will monitor IT systems for software and hardware communication issues, assist internal employees with technical support inquiries, and help troubleshoot and resolve technology-related problems. The intern will provide exceptional customer service, perform problem-solving over the phone, and escalate issues as needed while working alongside experienced professionals. This opportunity allows students to apply classroom learning to real-world challenges, develop technical and professional skills, and gain valuable exposure to SRP's technology operations, culture, and commitment to innovation and service excellence.   Data Center Operations operates seven days a week, 24 hours a day, weekends included. The student intern will work daily scheduled hours based on the department's needs, with a minimum requirement of 15 hours and up to 40 hours per week maximum. In order to be eligible for the Student Intern Program at SRP, the employee must be actively enrolled in a minimum of six (6) credit hours that are college level (100) or above over the course of a regular semester and must be working towards a degree or certificate from an accredited college or university. What You'll Do Monitor IT systems to detect error messages that signal malfunctions in communications of software and/or hardware and respond appropriately per documented procedures.   Provide phone assistance to internal SRP clients with varying degrees of technical knowledge. Provide excellent customer service, demonstrating patience while effectively dealing with client problems. Perform problem-solving over the phone and determine appropriate course of problem escalation as required. Education A high school diploma, GED, or equivalent is required.Experience Preferred requirements include familiarity with many of the following: Critical thinking and problem solving. MS365 (Teams, Excel, Word), Outlook Windows Operating System Internet Explorer, to include understanding configuration and properties Networking, to include general knowledge of user accounts and login, FTP, dial-up/VPN, and Intranet vs. Internet Desktop hardware, including the ability to problem-solve hardware component issues Laptop hardware, including wireless Batch processing Additional Requirements and Qualifications College level coursework (100 or higher) from an accredited institution is preferred. Management will evaluate college-level coursework individually to determine if it is applicable to the position and relevant to the required skills. Knowledge such as accounting, general administrative principles, communications, marketing, personnel, finance, training, business and other non-scientific fields.Testing and Certifications   Hybrid Workplace SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona.   Drug/Alcohol Policy Statement To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.   Equal Opportunity Employer Statement Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.   Work Authorization All candidates must be legally authorized to work in the United States.Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visas.