DMV Representative

The DMV Representative is responsible for managing the titling process for collateralized vehicle loans to protect ownership interests and ensure compliance with regulatory requirements. This role communicates in a firm, respectful manner with members, dealers, and third parties to facilitate accurate and timely completion of title work. Responsibilities include processing documentation to establish or transfer vehicle ownership, submitting required paperwork for public record, and providing guidance to members on title transfer requirements and next steps.  This position is well suited for individuals who are detail oriented, organized, and comfortable managing documentation and deadlines, while maintaining clear communication and strong follow-through in a service-focused environment. This position is located on-site at our Anchorage Headquarters (1941 Abbott Rd.) Pay Range: $21.43 - $31.74 ESSENTIAL JOB FUNCTIONS: * Receives titles from dealers and releases checks accordingly. Check distribution is tracked and maintained in a log accurately. * Contacts members, dealers and third parties for a discussion of completion of title work and attempts to secure our lien on collateral. Ensures documentation of the conversation is entered into the computer system timely and accurately. * Updates account information such as address, telephone number changes, etc., in a timely and accurate manner. * Communicates with members, attorneys and other interested parties in a timely, accurate and courteous manner in writing, in person or by telephone. * Cost-effectively skip traces and researches all account to reach member’s to secure signatures and accurate paperwork to procure lien on collateral. * Releases titles to dealers and members, closes loan files and releases the credit union liens timely. * Process the paid loans list weekly, sends out appropriate titles to dealer, member or financial institution. * Maintains title drawer and processes incoming perfected titles, logging and filing them in proper sequence when received. * Maintains all areas of UCC processing from initiation to termination and continuation. * Prepares and provides lien release letters as needed for members who have lost their titles. * Processes Letter of Guarantee in a timely manner. * Maintains service events for title request. * Process Dealer GL transfers to get checks to the branches in a timely manner or vice versa. * Process fees for title work and reporting fees not collected at the time of closing or shorted payoffs. * Responsible for verification of all perfected liens, maintaining reports and ordering titles for title changes. * Answers incoming telephone calls from branches, insurance companies and dealers, including loan payoff and title questions * Assists with notary administration as needed. To include notarizing lien releases, POA’s and SPOA’s. * Calls financial institutions to obtain vehicle pay-off amounts on vehicles traded in on a sale if there is a lien against that vehicle and pay off promptly. * Monitors the department phone queue to ensure calls are being answered and distributed within standards set. * Completes annual title audit. * Obtains State of Alaska permissions for use of the DMV terminal for processing. Will need to have fingerprinting done as well as pass a background check. * Accurately processes and prepares DMV packets at the DMV terminal. * Follows up with the member on DMV packets that are missing documentation. * Contacts out of state DMV centers to process out of state title work. * Monitors monthly reports for direct and indirect loans for title tracking to ensure we have received all loan packets. ADDITIONALRESPONSIBILITIES: * Meets the current standards as established for the department in the completion of all assigned duties. * Communicates all potential problems to the Member Assistance Management in a timely manner. * Performs other duties as assigned. * Maintains and prepares all reports, correspondence, and any other paperwork required by the Member Assistance Senior Staff. QUALIFICATIONS: * High school graduate or equivalent. * Minimum 1-2 years of administrative experience, that includes use of computer/computer systems and working directly with customers. * A minimum of one (1) year working in loan administration, preferred.  * Must have a valid State of Alaska ID or Driver’s license to obtain certification for the State DMV Terminal * Must have good clerical, communication and organizational skills. * Must have good attention to detail, communication and organizational skills. * Knowledge of Microsoft systems is desirable with emphasis on Word and Excel. * Must be flexible, detail-oriented, and able to work with many interruptions in a fast-paced atmosphere. * Must have excellent written and oral communication skills. * Responsible for abiding and complying with the policy for compliance with the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML), FCRA and the policy for compliance with office of foreign assets control laws and regulations (OFAC). BENEFITS AT CU1: At Credit Union 1, we believe in life balance, which means supporting our employees both at work and when away. Eligible positions enjoy a comprehensive benefits package designed to promote overall wellbeing- financially, professionally and personally. Health & Wellness Credit Union 1 offers employees multiple medical plans to choose from, including PPOs and HSA-qualified plans, as well as dental, vision, and services to support overall mental and physical health. Financial Security Employees and their families are supported in life planning with employer-paid life insurance, disability coverage, and AD&D coverage. Voluntary plans are offered to cover critical illness, accidents, and hospital indemnity expenses. Employees participate in  401(k) retirement plan with company matching contributions and profit-sharing contributions. Additional benefits support our employees' lifestyle and family, with generous paid time off, access to CU1's accredited early learning center in Anchorage, Alaska, employee loan and mortgage discounts, education assistance, volunteerism and community engagement opportunities within the communities we serve.   Only applicants who meet the minimum requirements for the position will be considered for an interview. This position is open until filled. Please note: Credit Union 1 does not provide relocation assistance. If selected for an on-site position, candidates will be responsible for relocating to Alaska prior to the agreed upon start date at their own expense. To be eligible for this position, applicants must be legally authorized to work in the United States without restriction.  Credit Union 1 does not provide visa sponsorship. Thank you for your interest in this opportunity with Credit Union 1!   Background Screening Statement: Candidates selected for a position at Credit Union 1 will be subject to a criminal background check prior to their employment. An offer of employment may be rejected or terminated based on receipt of an unacceptable background screening.  EEO Statement: Credit Union 1 provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, sex, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. E-Verify Statement: Credit Union 1 participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Credit Union 1 is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before Credit Union 1 can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer an completed the Form I-9. For more information on E-Verify, or if you believe that Credit Union 1 has violated its E-Verify responsibilities, please contact DHS at 888-897-7781 or dhs.gov/e-verify.com