Early Career Customer Service/Sales Representative

Early Career Customer Sales Representative | Level 1 $28–36/hour | Palo Alto, CA | On-site Build your career in customer service, sales, and technical manufacturing.   Microwave Power Products (MPP) is a global manufacturer of highly engineered electronic components and subsystems used in aerospace, defense, medical, scientific, industrial, and communications applications. We’re looking for an eager Customer Sales Representative who is early in their career and wants to learn how a technical manufacturing business works while building strong customer-facing and business skills. This is a hands-on role where you’ll work directly with our customers, learn our products and systems, and partner with teams across Sales, Engineering, Quality, Production, and Accounting. You don't need to know everything coming in. We’re looking for someone who is curious, dependable, comfortable talking with people, and ready to take ownership.   YOUR DAY-TO-DAY You’ll help our customers get what they need while learning the products, processes, and systems behind our business. * Respond to customer questions by phone and email and make sure issues are followed through to resolution * Enter and manage customer orders, quotes, returns, and credits * Provide customers with order status, shipping updates, and other follow-up * Prepare customer quotations using established pricing and processes * Learn to navigate our ERP and CRM systems and maintain accurate customer records * Review customer requirements, pricing, delivery information, and order details for accuracy * Work with Engineering, Production, Quality, and Accounting to resolve customer needs * Follow up on open quotes and customer requests * Help maintain customer portals and support customer order-entry requirements * Assist with customer outreach and learn how we develop new business * Attend customer meetings or industry events as you gain experience * Help identify opportunities to improve the customer experience and our internal processes   WHAT WE'RE LOOKING FOR You don't need a long resume for this role. We care about how you communicate, how you learn, and how you show up.   You may be a good fit if you: * Communicate clearly and professionally, both verbally and in writing * Are comfortable picking up the phone and talking with someone you don't know * Enjoy helping people and figuring out how to solve problems * Listen well and ask good questions before jumping to an answer * Are naturally curious and interested in learning technical products and processes * Take responsibility for following things through rather than waiting to be reminded * Are organized and pay attention to details * Can work comfortably with Excel, Outlook, and other business systems * Are comfortable working with different teams and personalities * Bring a positive, professional presence and are easy to work with * Want to build depth in a role and grow with a company over time   Customer service, retail, administrative, sales, operations, or internship experience is helpful, but we are open to different backgrounds. A bachelor's degree or relevant college coursework in business, communications, engineering, supply chain, or a related field is a plus, but not required.   This position may involve access to information subject to U.S. export control laws (ITAR/EAR). Access to certain controlled information may be limited to individuals who qualify as “U.S. persons” (generally U.S. citizens, lawful permanent residents, and certain protected individuals). Non-U.S. persons may still apply; however to be eligible for the role, access to controlled information may require U.S. government authorization.   Applicants must be able to comply with applicable export control requirements. For security clearance position, the candidate must be a US citizen with the ability to obtain a U.S. Department of Defense (DoD) Security Clearance as required, holding a security clearance is a plus.   WHY JOIN MPP? This is an opportunity to learn the business from the inside and build skills across customer service, sales, operations, and technical manufacturing. As you grow, you’ll have opportunities to take on more responsibility, work with customers more independently, and develop your career within MPP.   What we offer: * $25–30/hour * Medical, dental, and vision coverage * 401(k) with company match * Paid time off and holidays * Commuter benefits within Stanford Research Park * Complimentary EV charging * Hands-on exposure to a highly technical manufacturing environment   SHAPING THE FUTURE THROUGH INNOVATION AND DISCOVERY For more than 70 years, MPP products have supported communications, defense, medical treatment and diagnostics, scientific research, space exploration, and other applications that impact people around the world. Join a team where you can learn, contribute, and build something that lasts.   OUR WORKPLACE COMMITMENT We value the unique and diverse skills, qualities, and backgrounds that each employee brings to MPP, and we respect each employee as an integral member of our growing team. MPP is committed to providing equal employment opportunities for all current and prospective employees, as well as to promoting a culture of inclusion and respect for everyone. We celebrate the innovation that diversity creates in the work environment, and we recognize that each employee brings their own unique capabilities, experiences, and perspectives to the organization. It is this variety that adds value to our teams, as well as to our stakeholders. We welcome and encourage applicants to reach their full potential with us.   MPP is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability or other applicable legally protected characteristics.