Entry-Level Help Desk Technician

Join our team today and immerse yourself in a rewarding career for years to come! As a Help Desk Technician, you will work within our IT department located in Lawrenceville, Mercer County NJ. Schedule: Full-time; Monday-Friday 8:00am-5:00pm; One (1) hour unpaid lunch Responsibilities:  * Provides technical support and assistance to users facing IT related issues. * Installs, configures and responds to customer calls for software, hardware, peripherals, and other data network devices; * Troubleshoots and repairs network connectivity issues; updates hardware inventory including spare parts; replaces and removes old equipment; * Develops and maintains technical documentation; * Responsible for 24X7 on-call support; * Ensures that the customer is kept informed of the call and ticket status through problem resolution; Benefits:  * Competitive base salary * Medical and dental insurance * Vision plan * Retirement plan * Flexible spending plans * EXCELLENT time benefits for qualified positions! * Opportunity for personal and career growth * Team-oriented environment – we practice the FISH! Philosophy! Qualifications: * Associate degree or at least two years’ experience in computer hardware/software support and troubleshooting; * Must have a high level of responsibility and dependability; * Excellent communication skills, knowledge of basic network principles and peer to peer networking; * Knowledge of Windows and Novell server environments; * Proficient in MS office suite; * Valid Driver's License All positions require a valid driver’s license in good standing and pre-employment drug screening. Oaks Integrated Care considers applicants for all positions without regard to: race; color; religion; sex; national origin; age; sexual orientation; marital or veteran status; the presence of a medical condition, genetic information or handicap, unrelated to performing the tasks of the job; or any other legally protected status.