Front Desk Representative

Description Are you a compassionate and detail-oriented person who thrives in a collaborative, patient-centered environment? Join our dedicated fertility care team and play a meaningful role in helping patients build families. This is a unique opportunity to work closely with physicians and clinical staff in a specialty setting that blends advanced medicine with heartfelt care. The Front Desk Representative role provides patients with a warm and professional first impression while ensuring smooth day-to-day operations of the clinic front office. As a key member of our team, you will: Greet and check in patients while providing a welcoming, supportive environment Verify patient demographics, insurance information, and required documentation Answer incoming calls and respond to patient inquiries in a professional and compassionate manner Collect payments and assist with basic administrative and billing support Support physicians, clinic and administrative staff with front office coordination and workflow Always ensure patient confidentiality and compliance with HIPAA and clinic policies Other administrative and operational related duties as assigned Why join us? Consistent Monday - Friday, 7am - 4pm schedule Specialized training applicable to fertility care setting The opportunity to make a lasting impact in patients' lives during a meaningful journey Competitive pay, with medical, dental and vision insurance, paid time off, and paid holidays Requirements High school diploma or equivalent? Minimum 1 year of experience in medical front office, reception, or patient services Strong interpersonal and customer service skills A passion for women’s health, fertility experience also a plus Strong communication skills & a team player Willingness to be flexible, roll with the punches, multitask, and troubleshoot problems Detail-oriented with strong organizational skills Exemplifies amazing customer service skills and professionalism