Information Technology Apprenticeship, February 2027 Start

MINIMUM QUALIFICATIONS: * High School Diploma, GED equivalent, or practical experience. * Not currently enrolled in or completed a Bachelor's, Master's, or PhD degree program in an information technology (IT) related field (i.e., Information Systems, Information Technology, Applied Networking, System Administration). * Less than 1 year of relevant information technology (IT) experience. PREFERRED QUALIFICATIONS: * Less than 1 year of experience in an IT or a related technical field (i.e., personal projects, coding languages, operating systems, building computers/apps, volunteering with STEM organizations, etc.). * Experience using Google Workspace or a similar suite of productivity tools. * Ability to navigate ambiguous tasks, manage multiple priorities, find suitable solutions, and seek help/advice where appropriate. * Ability to be proactive and have a positive attitude. * Excellent communication, organizational, and problem-solving skills, customer service capabilities, and critical thinking abilities. * Enthusiasm and passion for new technologies and commitment to learning. ABOUT THE JOB: The Google Information Technology (IT) Apprenticeship is a Department of Labor Registered Apprenticeship Program and a structured learning and development opportunity. During the 18 month program, apprentices will participate in on-the-job training, related technical instruction, and career development workshops to develop professional and durable skills. Upon completion, apprentices receive a nationally-recognized credential, certified by the U.S. Department of Labor. As an Information Technology (IT) Apprentice at Google, you will develop the skills you need to pursue an entry-level career in information technology (IT). You will develop core IT skills: setting up devices, troubleshooting hardware/software, and managing network/cloud systems. You’ll learn to apply IT security policies. You will responsibly use AI/ML tools (where applicable) to resolve issues for users more efficiently. You will also support end-user needs and contribute to IT projects for process improvements. Apprentices are paid hourly for their time split between on-the-job training and related technical instruction, and are required to dedicate 40 hours each week to the program. Apprenticeships begin with an immersive virtual onboarding experience to build a foundational understanding of the profession. Apprentices will then join a Google team to train on-the-job, while continuing to engage in track-specific learnings and career workshops throughout the program. As part of the program, apprentices receive holistic career readiness support, and towards the end of the program will have the time and space to prepare for their next endeavor. Find more details about apprenticeships and a list of FAQs on goo.gle/apprenticeships. RESPONSIBILITIES: * Troubleshoot and solve issues for Google’s corporate resources, tools, operating systems and applications both locally and remotely. * Provide remote and user support that includes root cause analysis of IT issues on multiple technologies and platforms, including hardware, software, tools, services, networks, and integrated video and audio conferencing equipment at Google. * Contribute to IT projects for workflow automation and process improvements. * Practice responsible, effective, and innovative use of AI.