Information Technology Intern: Spring 2027

Information Technology Intern Spring 2027 The Information Technology Intern will support the IT Department and Jobsite Operations teams by providing hands-on technical support to users across J. Benton Construction. This role will function as a Helpdesk Technician while gaining exposure to IT operations in a fast-paced construction environment. Responsibilities / Essential Functions Serve as a Helpdesk Technician, supporting users with technical issues and IT requests. After onboarding, manage approximately 5–10% of weekly IT tickets, with appropriate escalation as needed. Provide responsive, professional customer service and technical support. Troubleshoot basic hardware, software, and connectivity issues. Assist with hardware/software setup, maintenance, and Autopilot device provisioning. Visit office and jobsite locations to provide IT support and gain field experience. Assist with IT equipment inventory across USVI locations. Document issues and resolutions and support IT security and operational processes. Develop the ability to independently troubleshoot, provision devices, manage tickets, and escalate incidents by the end of the internship. Key Skills Strong written and verbal communication skills. Excellent customer service, initiative, and problem-solving abilities. Strong attention to detail and organizational skills. Ability to manage multiple priorities in a fast-paced environment. Ability to work independently and as part of a team. Willingness to travel to office and jobsite locations as needed. Required Experience Rising Junior or Senior pursuing a degree in Computer Information Systems, Information Technology, Computing Systems, Computer Systems Analysis, or a related field. Previous work experience required; prior IT experience preferred. Proficiency with Windows and Microsoft Office Suite. Basic knowledge of computer hardware, IT infrastructure, and networking concepts. Familiarity with Active Directory and IT ticketing systems preferred. Commitment to confidentiality and IT security best practices. An Affirmative Action / Equal Opportunity Employer J. Benton, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.