IT Intern

Position Title: IT Intern Department/Section: Technology Supervisor: CIO / Building and Grounds Director SUMMARY OF FUNCTION: The IT Intern will assist our Information Technology department with daily operations, troubleshooting technical issues, and supporting various IT projects. This position offers hands-on experience in a professional environment, allowing the intern to apply classroom knowledge and develop practical skills in a corporate setting. Key Responsibilities Technical Support: Provide first-level technical support to employees for hardware, software, and network-related issues, via phone, email, or in person. Hardware and Software Management: Assist with the installation, configuration, deployment, and maintenance of computers, printers, mobile devices, and other IT equipment. System Maintenance: Help maintain and monitor IT infrastructure systems, perform software updates, and conduct system backups. Troubleshooting: Log, troubleshoot, and resolve technical issues, escalating complex problems to senior IT personnel as needed. Documentation and Inventory: Assist in maintaining accurate inventory of IT assets and documenting system configurations, processes, and troubleshooting steps. Project Assistance: Participate in IT projects such as system upgrades, migrations (e.g., to cloud services), and application development tasks under guidance. User Account Management: Create, modify, and remove user accounts in systems like Active Directory, Google Admin, or Office 365 Qualifications and Skills Education: Currently enrolled in or a recent graduate of a Bachelor's or Associate's degree program in Information Technology, Computer Science, Computer Engineering, or a related field. Technical Knowledge: Basic understanding of computer hardware, operating systems (Windows, macOS, Linux), and networking concepts (LAN/WAN, VPN). Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Knowledge of programming/scripting languages (e.g., Python, Java, JavaScript) or cloud platforms (e.g., AWS, Azure) is a plus, depending on the role's focus. Soft Skills: Strong problem-solving and analytical skills. Excellent verbal and written communication skills. Ability to work independently and collaboratively in a team environment. Eagerness to learn, a positive attitude, and a strong work ethic. Attention to detail and strong organizational skills. Physical Requirements Ability to lift and carry equipment (up to 30 lbs.) and occasionally crawl under desks to access equipment