IT Support Specialist - US

We are seeking a client-focused, service-driven IT Support Specialist to strengthen employee productivity, system reliability, and secure technology adoption across the Greenstone Meats. This role serves as a trusted first point of contact for technical support while owning day-to-day issue resolution, onboarding readiness, endpoint support, and accurate IT documentation. KEY RESPONSIBILITIES * User Support: Provide responsive technical support through chat, email, and in-person channels for office and remote employees, ensuring issues are resolved or escalated with clear communication. * Endpoint & Software Setup: Configure, deploy, and maintain laptops, monitors, peripherals, mobile devices, handheld devices, and software licenses to ensure employees are productive from day one. * Access Management: Manage employee onboarding and offboarding by provisioning, modifying, and deactivating accounts in Active Directory, Microsoft Entra ID, Microsoft 365, and related IT systems. * Troubleshooting: Diagnose and resolve network, Wi-Fi, VPN, printer, endpoint, and operating system and software applications issues efficiently to maintain service continuity. * Documentation: Maintain accurate internal knowledge base articles, step-by-step guides, and FAQs to improve consistency, repeatability, and self-service support. * Asset Governance: Maintain reliable inventory records for hardware, software, and assigned devices to support lifecycle management, accountability, and audit readiness. REQUIRED EXPERIENCE & SKILLS * Degree in Computer Science or a related discipline, with 1–3 years of experience in an IT Help Desk or Technical Support role. * Strong familiarity with Windows endpoints, Android devices, and on-premises and cloud environments. * Experience with cloud productivity and business platforms, including Microsoft 365 and Dynamics 365. * Strong knowledge of networking concepts, including TCP/IP, DNS, DHCP, VPNs, and Wi-Fi troubleshooting. * Excellent communication skills, with the ability to explain complex technical issues to non-technical team members with patience and clarity. * Familiarity with endpoint management and MDM tools, including Microsoft Intune. * Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are considered an asset. COMPENSATION & BENEFITS  * Pay: $25.00 to $32.00 per hour * Retirement: 401(k) company contribution  * Health & Wellness: 100% company-paid Medical, Dental, Vision, Basic Life Insurance, and Short/Long Term Disability benefits    For information about the company, go to https://greenstonemeats.com/ Only qualified candidates will be contacted for an interview. Greenstone Meats is an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and/or any other characteristic or status protected by national, federal, state or local law. Greenstone Meats is committed to providing an accessible and barrier-free environment. Accommodations are available on request for candidates throughout the selection process. Please contact Human Resources if accommodation is required.