The Medical Assistant/Relations Associate performs clinical procedures such as EKGs, lab testing, and PFTs while managing patient intake and vital signs. Additionally, the role provides essential clerical support, including patient registration, insurance verification, and appointment scheduling.
Requirements overview
Candidates must hold a CMA/RMA national certification and a BLS or Heart Saver certification from the AHA. Experience or credentials as a phlebotomist or EKG technician are preferred.
Key skills
EKG performanceLab testingPFT performanceVital signs monitoringPatient registrationInsurance verificationAppointment schedulingMedical record documentationHMO referralsPhlebotomyElectronic Medical Records (EMR)OSHA complianceUniversal precautionsClerical supportCash handling
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The Mount Sinai Health System is an integrated health system committed to providing distinguished care, conducting transformative research, and advancing biomedical education.
Structured around seven hospital campuses and a single medical school, the Health System has an extensive ambulatory network and a range of inpatient and outpatient services—from community-based facilities to tertiary and quaternary care.
WHO WE ARE
We are compassionate collaborators—48,000 strong—working to heal, teach, and advance medicine in New York City and throughout the world.
WHAT WE BELIEVE
We believe in challenging the status quo. Forging a new pathway in clinical excellence is only possible by putting the patient at the center of the experience.
WHY WORK WITH US
Here, innovation is valued and collaboration is integral. Mount Sinai is full of friendly, helpful people who share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home—culturally, ethnically, in outlook and lifestyle. When you join us, you become part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize healthcare together.
HealthcareAdministrativeCustomer Service & Support
Description
The Medical Assistant Relations Associate is responsible for effectively and
efficiently providing patient procedures as ordered by the physician under the
guidance of licensed medical staff (LPN, RN, NP or MD). In addition, provides
clerical support necessary for efficient and effective functioning of the
office.
RESPONSIBILITIES
1. Performs EKGs as ordered by the physician
2. Performs lab testing as ordered by the physician
3. Performs PFT as ordered by the physician
4. Admits patient to the exam room and takes vital signs, medical history,
medication history and allergy history. Height and weight as indicated
5. Performs quality controls
6. Ensures that the patient referrals are completed and forwarded appropriately
7. Documents appropriately any treatment
8. Documents any telephone contact with the patient
9. Documents in the lab accession log and outside medical testing log as per
established procedure
10. Adheres to universal precautions and OSHA Regulations
11. Maintains examination rooms and medical areas in a clean and orderly fashion
12. Registers and transacts patients promptly and accurately using current
computer system
13. Updates pertinent patient information, including medical insurance coverage
and eligibility
14. Ensures that all patients names appear on daily ledger sheets
15. Schedules patient appointments
16. Retrieves and files medical reports/lab results
17. Processes HMO referrals as requested by Physician, Practice Management, and
patients
18. Communicates to Physician all patient emergencies
19. Answers telephones with name and Beth Israel Medical Group office location
20. Takes messages to ensure follow-up on all calls
21. Scans paperwork into the EMR in a timely fashion
22. Balances ledger sheets and accounts for all monies received
23. Has accountability for all aspects of the cash box and the contents within.
Notifies Office Administrator or Reimbursement/Front Office Coordinator when
change is needed
24. Provides information to other departments as requested
25. Provides assistance with uncovered shifts
26. Confirms appointments
27. Notifies Practice Manager or Office Manager of any problems in the office
28. Notifies Practice Manager or Office Manager when office supplies are needed
29. Calls insurance companies to verify coverage and eligibility
30. Forwards to specialty offices all information pertinent to scheduled
appointments; i.e., labs, referrals, ex-rays, etc.
QUALIFICATIONS
* Medical Assistant/Relations Associate
* BLS certification or Heart Saver from AHA
* Licensed/Credentialed as a Phlebotomist or EKG technician preferred
* Medical Assistant Certification by examination preferred
* CMA/RMA - National Certification Required
Collective bargaining unit: SEIU 1199-MSBIMG
Compensation Statement
The Mount Sinai Health System (MSHS) provides salary ranges that comply with the
New York City Law on Salary Transparency in Job Advertisements. The salary range
for the role is $28.88 - $29.38 Hourly. Actual salaries depend on a variety of
factors, including experience, education, and operational need. The salary range
or contractual rate listed does not include bonuses/incentive, differential pay
or other forms of compensation or benefits.
SEIU 1199 at Mount Sinai Beth Israel - DOCS, ABH - West 8th Primary Care - BIMG,
Beth Israel Medical Group
Strength through Unity and Inclusion
The Mount Sinai Health System is committed to fostering an environment where
everyone can contribute to excellence. We share a common dedication to
delivering outstanding patient care. When you join us, you become part of Mount
Sinai’s unparalleled legacy of achievement, education, and innovation as we work
together to transform healthcare. We encourage all team members to actively
participate in creating a culture that ensures fair access to opportunities,
promotes inclusive practices, and supports the success of every individual.
At Mount Sinai, our leaders are committed to fostering a workplace where all
employees feel valued, respected, and empowered to grow. We strive to create an
environment where collaboration, fairness, and continuous learning drive
positive change, improving the well-being of our staff, patients, and
organization. Our leaders are expected to challenge outdated practices, promote
a culture of respect, and work toward meaningful improvements that enhance
patient care and workplace experiences. We are dedicated to building a
supportive and welcoming environment where everyone has the opportunity to
thrive and advance professionally. Explore this opportunity and be part of the
next chapter in our history.
About the Mount Sinai Health System:
Mount Sinai Health System is one of the largest academic medical systems in the
New York metro area, with more than 48,000 employees working across eight
hospitals, more than 400 outpatient practices, more than 300 labs, a school of
nursing, and a leading school of medicine and graduate education. Mount Sinai
advances health for all people, everywhere, by taking on the most complex health
care challenges of our time — discovering and applying new scientific learning
and knowledge; developing safer, more effective treatments; educating the next
generation of medical leaders and innovators; and supporting local communities
by delivering high-quality care to all who need it. Through the integration of
its hospitals, labs, and schools, Mount Sinai offers comprehensive health care
solutions from birth through geriatrics, leveraging innovative approaches such
as artificial intelligence and informatics while keeping patients’ medical and
emotional needs at the center of all treatment. The Health System includes more
than 9,000 primary and specialty care physicians; 13 joint-venture outpatient
surgery centers throughout the five boroughs of New York City, Westchester, Long
Island, and Florida; and more than 30 affiliated community health centers. We
are consistently ranked by U.S. News & World Report's Best Hospitals, receiving
high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in
Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology,
Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics,
Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear
Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World
Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's
Hospital among the country’s best in several pediatric specialties. The Icahn
School of Medicine at Mount Sinai is ranked No. 11 nationwide in National
Institutes of Health funding and in the 99th percentile in research dollars per
investigator according to the Association of American Medical Colleges.
Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as
No. 1 in New York and in the top five globally, and Mount Sinai Morningside in
the top 20 globally.
Equal Opportunity Employer
The Mount Sinai Health System is an equal opportunity employer, complying with
all applicable federal civil rights laws. We do not discriminate, exclude, or
treat individuals differently based on race, color, national origin, age,
religion, disability, sex, sexual orientation, gender, veteran status, or any
other characteristic protected by law. We are deeply committed to fostering an
environment where all faculty, staff, students, trainees, patients, visitors,
and the communities we serve feel respected and supported. Our goal is to create
a healthcare and learning institution that actively works to remove barriers,
address challenges, and promote fairness in all aspects of our organization.