Description
General Summary
Works under direct supervision. Represents the System in a professional manner,
using good customer service practices in the performance of the following
duties: Inpatient admissions, Registration, Patient Arrival, and Kiosk support.
Performs a variety of functions including, but not limited to; pre-service
outreach to patients, greeting all customers with a warm and personal greeting,
promotion and support of self-service tools, interviewing, preparing admitting
and other related forms, assigning rooms for inpatients (as appropriate),
monitor waiting areas, and preparing information and charges for billing
purposes. Also performs a variety of functions related to cashiering and
insurance verification.
Shift
6am-2pm
RESPONSIBILITIES
Duties and Responsibilities
Essential Functions:
* Conducts patient interview to collect accurate financial, biographic and
demographic information for admission or registration.
* Explains financial requirements to the patient or responsible party and
collects deposits or deductibles as required. Explains insurance coverages
and requirements for precertification/preauthorization, as applicable.
* Prepares pre-admission and admitting forms, facilitates room transfers,
prepares admitting and discharge reports.
* Reviews pre-arrival, pre-admission, and admission information to ascertain
missing registration components, verify insurance coverage and eligibility.
* Collects and reviews registrations to ensure accurate financial and
demographic information has been obtained and properly entered into
appropriate information systems.
* Makes bed assignments based on patient preference, condition and diagnosis.
* Receives payments from patients and issues receipts. Works with the patient
while investigating overpayments and researching other outstanding accounts
for additional resource funding.
* Reconciles daily cash and verifies account balances.
* Compiles and distributes information regarding patients' personal, insurance
and financial status. Provides appropriate forms to billing and other
departments.
* Reviews and prepares admitting and death or birth records to ensure
compliance with medical-legal requirements.
* Verifies insurance benefits assigned to the organization to determine if
insurance coverage meets appropriate standards. Corresponds with patients to
acquire required authorizations and assignments of benefits.
* Maintains the insurance master file and updates as necessary.
* Works with appropriate sources to coordinate precertification requirements
with PROs, HMOs and other contractual third parties.
* Assist patients with self-registration and arrival tasks on Welcome Kiosks or
on patients’ personal devices.
* Receives payments from patients via the kiosk, manually when applicable, and
issues receipts when requested.
* Works with the patient while investigating overpayments, researching or
collecting outstanding account balances, payment plan options, and
information on resource funding.
Common Expectations:
* Types and/or compiles correspondence and reports, photocopies information,
files information, answers the telephone, takes messages and directs calls.
* Prepares and maintains records of patient charges.
* Maintains department records, reports, files and census statistics as
required.
* Maintains established policies and procedures, objectives, quality
assessment, safety, environmental and infection control standards.
* Participates in educational programs and inservice meetings.
* Provides outstanding service to all customers; fosters teamwork; and
practices fiscal responsibility through improvement and innovation.
* Provides outstanding service to all customers: Proactively approach and greet
all guests with a warm and personal greeting.
* Fosters teamwork; and practices fiscal responsibility through improvement and
innovation.
QUALIFICATIONS
Qualifications
Minimum Education:
* High School Diploma or GED High School or G.E.D Required
Work Experience:
* Less than 1 year 3 - 6 months Required
Courses and Training:
* 6-8 week in-house registration procedures and medical terminology courses
Upon Hire Required
Knowledge, Skills, and Abilities:
* Excellent communication and interpersonal skills