Pharmacy Technician Trainee

Pharmacy Technician Trainee Community Pharmacy, a Pharmacy Innovations company, is seeking a Licensed Pharmacy Technician to join our Denton team.  In this role you will support our front-end team assisting with customers, both in person and over the phone/via the portal, performing a myriad of duties from data entry to prescription checking, in-person delivery and shipping.  This position requires a proactive approach to problem-solving and the ability to manage multiple tasks efficiently while maintaining a positive attitude. Ultimately, your efforts will help enhance the overall customer experience and support the company’s reputation for excellent service. Key Responsibilities: Processing & Customer Service * Deliver exceptional customer service by actively listening to customer concerns, responding with empathy, and ensuring all inquiries are addressed with professionalism and care. * Accurately process, fill, and dispense prescriptions by reviewing original orders and pharmacy documentation in compliance with company policy and regulatory standards. * Maintain comprehensive and confidential records of all customer interactions, including inquiries, prescription issues, complaints, and resolutions. * Proactively identify and escalate complex concerns to pharmacists or appropriate departments to ensure timely and accurate follow-through. * Support patient retention by creating a positive and helpful experience, following up on open issues, and confirming that patient needs are met consistently. * Process payments, managing billing tasks, providing support for account updates, and claim submission. * Foster a compassionate, respectful, and efficient environment to ensure each patient feels valued, safe, and supported in their healthcare journey. * Communicate effectively and confidentially with patients through our secure messaging portal to address questions, confirm order statuses, and relay follow-up information.   Minimum Qualifications: * High school diploma or equivalent. * Texas Pharmacy Technician license (required) * Compounding Lab Experienced - sterile or non-sterile (highly preferred) * Basic computer skills * Excellent verbal and written communication skills. * Regular and predictable attendance  Physical Demands: * Be mobile and remain upright for extended periods of time * Lift, scan, and bag items * Reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items * Move fingers repetitively, picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or arm * Extend hand(s) and arm(s) multiple directions to place, move, or lift items * Control precision; quickly adjust machines to exact positions * Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist * Close visual acuity to perform activities such as transcribing, viewing a computer terminal, reading, visual inspection involving small parts * Able to receive detailed information through oral communication   We offer: * Competitive salaries  * Medical, Dental, Vision Insurance * Term Life, Voluntary Life, Short and Long-Term Disability Insurance * 401(k) plan with Company Match * Paid Time Off and Holiday Pay * Work hours are 8:30 a.m. - 6:00 p.m. Monday - Friday and Saturdays 9:00 a.m. - 2:00 p.m. Ready to start your pharmacy career — or bring your experience to a team that values it? Apply today.