Pool Maintenance Specialist Floater

Description The Pool Maintenance Specialist – Floater is a fully trained field technician who supports operational continuity while awaiting assignment of a permanent service route. During this transition period, the Floater provides coverage for technician call-outs, paid time off (PTO), open routes, and special service needs to ensure consistent, high-quality pool care for our customers. This role is designed as a temporary but critical stepping-stone position. Once assigned a full, permanent route, the employee will advance to Pool Maintenance Specialist – Level 1. Position Summary: Perform weekly residential and commercial pool maintenance services, including: Water testing and chemical balancing Skimming, brushing, and vacuuming pools Cleaning baskets, filters, and related equipment Identifying and reporting equipment or safety issues Deliver consistent, high-quality service aligned with company standards and customer expectations Route Coverage & Flexibility. Cover assigned routes due to: Technician call-outs PTO requests Vacant or transitioning routes Adapt quickly to changing schedules, locations, and service needs Support multiple branches or territories as needed Customer Service Maintain professional, courteous interactions with customers Address basic service questions and escalate concerns appropriately Represent the company’s core values and service commitment at all times Documentation & Compliance Accurately document services, chemical readings, and notes in ServiceTitan (or company system) Comply with all safety, fleet, timekeeping, and operational policies Maintain clean, organized, and well-stocked service vehicles Training & Advancement This position is held after completion of initial Pool Maintenance Specialist training Floater status continues until: a full route becomes available, and the employee demonstrates readiness for independent route ownership. Upon assignment of a permanent route, the employee will transition to: Pool Maintenance Specialist – Level 1 Requirements Required Qualifications: Completion of company Pool Maintenance Specialist training program Valid driver’s license with acceptable driving record Ability to work independently with minimal supervision Strong time-management and organizational skills Willingness to travel between routes and locations as needed Preferred Qualifications: Prior experience in pool maintenance, field service, or route-based work Knowledge of basic pool chemistry and equipment (or willingness to learn) Customer service or trade-service background Physical Requirements: Ability to lift up to 50 lbs Ability to bend, kneel, stand, and work outdoors in varying weather conditions Ability to safely handle pool chemicals following safety guidelines Work Schedule: Full-time Schedule varies based on route coverage needs Occasional schedule adjustments to support operational demands