The Returns Clerk is responsible for processing warranty, quality control, and repair duties while maintaining accurate system records. They also handle client communication and ensure the warehouse environment remains safe and organized.
Requirements overview
Candidates must be able to lift up to 50 lbs and perform physical tasks such as standing, walking, and climbing for extended periods. Proficiency in learning warehouse management scanning systems and strong attention to detail are required.
Key skills
Warehouse management systemQuality controlTime managementAttention to detailCommunicationSafety complianceInventory processingReporting
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Transportation, Logistics, Supply Chain and Storage
Employees
757
Type
Privately Held
Size
1,001-5,000 employees
Since 1997, NRI has been providing boutique, turn-key fulfillment services with a dedicated focus on apparel, footwear, and accessories in the fashion, action sports, outdoor, and lifestyle industries.
With 19 facilities in the USA and Canada, NRI offers total custom fulfillment services; inventory management; vendor compliance; transportation management; returns management including inspection, grading, refurbishment, and repairs; EDI services; and a variety of brand support services.
NRI’s Tier-1 software suite, Aspire, offers clients access to superior technology and seamless integrations. With years of experience and industry focus – over 250 leading brands of the apparel, footwear, actions sports, outdoor and lifestyle industries entrust their business to the team at NRI.
LogisticsManufacturingAdministrativeCustomer Service & Support
Description
A Day in the Life
As a Returns Clerk, you will play an important part of
the Returns team by organizing and completing all warranty, quality control,
repairs and returns duties. You’ll be working with products from awesome
clients that are heavily involved in the active lifestyle.
What does success look like in this role?
The ideal candidate is someone who is team-oriented, proactive and has a high
attention to detail. You should enjoy working in a fast-paced environment and
priorities that may change daily, discern any potential roadblocks while
remaining focused on partnering with the supervisor and the team.
The following schedule is available for this role:
Shift: Monday-Friday 2:00 pm to 10:30 pm
Starting Pay:
$18.50 an hour plus $1.00 shift differential
Location:
LC - 13169 Slover Ave. Fontana, CA 92337
All About You
What You’ll Bring to the Role:
* Ability to learn basic warehouse management scanning system (WMS)
* Strong attention to detail and time management skills
* Has the ability to be flexible and adapt to changing priorities
The Must Haves:
* Must have physical ability to carry out essential job functions, including
but not limited to, the ability to lift and carry up to 50 lbs., walking and
standing for extended periods, climbing ladders/stairs, ok with heights in
elevated areas and tolerating conditions such as dust, dirt, noise, odors,
heat, cold, etc.
* Must be in good standing in your current position (i.e., good attendance,
performance, no PIPs within the last 3 months)
* Must make current Supervisor/Manager aware of your interest and have their
approval PRIOR to applying
Things You Will Be Doing:
* Ensures all returns are processed in a timely manner and as per client
requirements.
* Input returns information into the system.
* Client communication via email and reporting.
* Quality control on returns and warranty claims.
* Following NRI safety rules, safety procedures, security protocol and standard
operating procedures.
* Keeps work and storage areas in a safe, clean, and tidy condition at all
times.
* Performs other duties as requested.
NRI is an equal opportunity employer and does not discriminate on the basis of
race, national origin, gender, gender identity, sexual orientation, protected
veteran status, disability, age, or other legally protected status.