Scheduler

JOB TITLE:           Scheduler             REPORTS TO:     Practice Manager FLSA STATUS:    Non-Exempt                                                       JOB SUMMARY:  The Scheduler will coordinate patient appointments, provider schedules, and administrative tasks to ensure efficient workflow. The Scheduler will serve as the primary point of contact for scheduling-related inquiries and will work closely with patients, providers, and office staff to optimize daily  operations.   QUALIFICATIONS/EDUCATION: * HIGH SCHOOL DIPLOMA OR EQUIVALENT REQUIRED. * Bi-lingual English/Spanish required; must be able to read, write and speak English, to communicate effectively with patients and staff.  * 1-2 years of related experience in a medical setting preferred. * Strong people skills.  * Excellent communication skills, including verbal with proper grammar.  * Data entry skills.   * Attention to detail. * Strong organizational skills and ability to multi-task effectively.  * Demonstrates skill in the use of personal computers, various programs, and applications required to competently execute job duties. Internet, document with Electronic Health Records and/or authorization system with minimal typing/spelling errors, send e-faxes and email. CERTIFICATIONS/LICENSES: * N/A   ABILITIES/SKILLS: * Basic computer skills to be able to recognize and understand our EMR System. * Excellent communication, Customer Service, and telephone skills. * Strong organizational skills and ability to multi-task effectively.  * Must be able to work independently with minimal supervision in a fast-paced environment. * Able to respect and maintain patient confidentiality at all times and comply with HIPAA Regulations.  * Must be dependable and conduct him/herself in a professional manner. * Demonstrates skill in the use of personal computers, various programs, and applications required to competently execute job duties. * Must be able to follow policies and procedures. SUPERVISORY RESPONSIBILITIES:  N/A  ESSENTIAL DUTIES/ RESPONSIBILITIES:  * Schedule patient appointments, procedures, and follow-ups based on provider availability and office guidelines. * Manage appointment confirmations, cancellations, and rescheduling to minimize no-shows and optimize efficiency. * Verify patient insurance and eligibility before scheduling procedures, ensuring compliance with office policies. * Maintain and update provider schedules to coordinate clinic operations effectively. * Communicate appointment details, preparation instructions, and necessary documentation to patients. * Work closely with medical assistants, nurses, and front office staff to ensure seamless scheduling and coordination of care. * Address scheduling conflicts and troubleshoot issues to avoid disruptions in patient care. * Document scheduling activities accurately in the electronic medical record (EMR) system. * Answer incoming calls professionally using the assigned telephone script, ensuring timely and courteous communication. * Monitor call hold times and queue length to meet performance goals. * Assist patients with general inquiries without unnecessary call transfers and ensure their concerns are addressed. * Follow up on patient calls as needed before the end of the day. * Provide accurate information about practice policies, accepted insurance plans, and referral requirements. * Monitor and process incoming appointment and medical record requests via email and fax. * Ensure all activities comply with HIPAA and company policies while maintaining professionalism and courtesy. * Perform other duties as assigned. We offer a competitive salary; Employee Health Insurance is covered at 100%. We also offer Dental, Vision, Life, and 401k Benefits.