Summer Associate Internship (Experience Analyst)

Looking for a summer opportunity where you can do more than observe from the sidelines?   Join our team as a Summer Associate – Experience Analyst and get hands-on experience solving real business problems, working alongside experienced professionals, and helping improve the products, processes, and experiences that ensure a consistent and frictionless member experience. This is an opportunity to see how ideas move from concept, analysis, solution and delivery in a fast-paced financial services and technology environment.   The Summer Associate Program is a 12-week internship program beginning in May 2027 and ending in August 2027. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2027 or later. RESPONSIBILITIES What You’ll Do   As an Experience Analyst Summer Associate, you’ll become part of the team. Your experience may include: * Analyzing business processes and identifying opportunities to make them simpler, faster, and more effective * Working with product, technology, operations, and other teams to understand business needs and challenges * Assisting with gathering and documenting business requirements * Using data and research to uncover insights and support recommendations * Helping map member and employee experiences and identify opportunities for improvement * Participating in Agile ceremonies, planning sessions, brainstorming, and solution-design discussions * Supporting testing and implementation of new products, features, or technology * Creating dashboards, presentations, process maps, and other materials used to communicate recommendations * Learning how large organizations manage projects, technology, risk, operations, and change   What Could You Work on This Summer?   Our goal is for Summer Associates to own meaningful work, solve a real problem, and have something tangible to show for their summer experience. Depending on business priorities, your summer project could include: * Improving a Member Experience Choose a real customer journey such as making a payment, transferring money, resolving an issue, or using a digital service. * Building a Product Performance Dashboard Help the team better understand how one of its products or services is performing. * Exploring an AI Opportunity Investigate how emerging technology could improve an existing business process or employee experience. * Reimagining a Branch Operations Member Experience Explore how modern and real-time member experiences are changing the people utilize their financial institutions. * Solving a Process or Problem Take a process that is too manual, complicated, or time-consuming and figure out how to make it better. * Design a New Product or Feature Start with a customer or employee problem and help turn it into a potential solution.   What You’ll Gain   This experience will allow you to apply your creativity and outside the box thinking to identifying  and solving a problem. You will encounter challenges which will allow you to troubleshoot and learn through collaboration and experimentation. By the end of the summer, you’ll have a wealth of hands-on experience to add to your résumé.   You may have the opportunity to build skills in: * Business Analysis * Design Thinking * Product Development * Process Improvement * Financial Technology * Data & Analytics * Agile Delivery * Problem Solving * Customer Experience * Project Management * Executive Communication   You’ll also gain exposure to professionals across different areas of the organization, giving you a chance to explore potential career paths and better understand where your interests and strengths could take you. QUALIFICATIONS Who We’re Looking For   You don’t need to know everything about financial services or technology. Curiosity, initiative, and a willingness to learn matter more.   You may be a great fit if you: * Students pursuing degrees in Business, Finance, Information Systems, Technology, Product Development, Data Analytics, Experience Design, Computer Science, Program/Project Management, or related fields may find the experience especially valuable but we welcome students from other majors who are excited about solving problems and learning  * Enjoy figuring out how things work and how they could work better * Are naturally curious and comfortable asking questions * Like solving problems and working through complex information * Can communicate ideas clearly * Enjoy collaborating with different people and perspectives * Are comfortable learning new technology and tools * Take ownership of your work and aren’t afraid to bring forward new ideas   Why Spend Your Summer with Us? Because your summer should give you more than a line on your résumé. You’ll work on real problems, with real teams, whose work has real impact. You’ll learn how business and technology come together to deliver products and experiences, build relationships with professionals across the organization, and develop skills that can help launch your career. Bring your curiosity. Bring your ideas. Bring your perspective. We’ll give you the opportunity to put them to work.   Ready to make your summer count? Apply to become an Experience Analyst Summer Associate.   The Outcome At the end of the summer, you’ll have the opportunity to bring everything together at a Summer Associate Capstone Presentation. You’ll present the problem you tackled, what you learned, the data and research behind your recommendations, your proposed solution, and the potential business or customer impact. The goal is simple: leave the summer with a project you’re proud to talk about in your next interview and experience that helps you understand what you might want to do after college.   Additional Information   Hours: * Monday – Friday, 8:00AM - 4:30 PM CT   Locations: * 820 Follin Lane, Vienna, VA 22180 * 5550 Heritage Oaks Dr Pensacola, FL 32526 * 141 Security Dr. Winchester, VA 22602 Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion. * FORTUNE 100 Best Companies to Work For® 2025 * Yello and WayUp Top 100 Internship Programs * Computerworld® Best Places to Work in IT * Newsweek Most Loved Workplaces * 2025 PEOPLE® Companies That Care * Newsweek Most Trustworthy Companies in America * Military Times 2025 Best for Vets Employers * Best Companies for Latinos to Work for 2025 * Forbes® 2025 America’s Best Large Employers * Forbes® 2025 America's Best Employers for New Grads * Forbes® 2025 America's Best Employers for Tech Workers * 2025 RippleMatch Campus Forward Award Winner for Overall Excellence  * Military.com Top Military Spouse Employers 2025  * 2025 Handshake Early Talent Award   From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law. Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status. Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page [https://fa-etbx-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/nfcu/pages/employee-benefits] of the Navy Federal Career Site. Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process. Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.