Veterinary Receptionist

Description Veterinary Receptionist: Great Client Experiences Begin With You. Redmond Veterinary is a brand-new hospital opening in late Fall 2026 in downtown Redmond, WA, and part of the Cara Veterinary network of neighborhood veterinary practices. As one of the first Team Members at our newest hospital, you’ll have the unique opportunity to help shape the culture, standards, and client experience from day one. As part of Cara Veterinary, you’ll also have the support and resources of an established veterinary network behind you. In real world talk, that means you’ll get the training and support you need to do your job well. Plenty of opportunities to learn, grow, and advance. Acknowledgement and rewards for those who go the extra mile for our clients and their pets. Here’s how: Great compensation & benefits Flexible schedules A verifiable commitment to putting pets and our people first Clear expectations and a path to advancement The opportunity to help build and shape a brand-new hospital Our Location: Redmond Veterinary is an exciting new hospital opening in late Fall 2026, located in the heart of downtown Redmond. Vibrant, walkable downtown setting Local shops and restaurants nearby Easy access to Sound Transit light rail Convenient commute from Seattle, Bellevue, Kirkland, and surrounding Eastside communities Minutes from Redmond Town Center, the Sammamish River Trail, and Downtown Park Unique opportunity to join an opening team and help shape the hospital’s culture and client experience from the very start If you want to help build a hospital from the ground up and leave your mark on its culture, Redmond Veterinary could be the perfect fit. Our Offer: Competitive salary ranging from $22-$26 Medical, vision, & dental insurance premium with 4 options for all full-time Team Members Employee Assistance Program Paid Time Off (PTO), up to 80 hours + 10 hours for Personal Celebration Day Up to six paid floating holidays per calendar year 401k + employer match Team Member pet care discount for up to four personal pets Uniform allowance Professional Development (CE) reimbursement, up to $500 each year Veterinary Medical Clerk License application and renewal covered Regular reviews and feedback What We’re Looking For: Our Veterinary Receptionists are often the first and last people our clients interact with, making this role an incredibly important part of the hospital experience. We want to provide clients and their pets with the kind of exceptional care and service they cannot get anywhere else, so it’s important that you’re as good with people as you are with pets. This means you should be someone who: enjoys connecting with people and making them feel welcome communicates clearly, professionally, and compassionately can confidently manage phones, appointment scheduling, and client communications stays organized while balancing multiple priorities understands the importance of accurate medical records and client information is comfortable discussing invoices, collecting payments, and assisting clients with financial questions is reliable and trustworthy works well as part of a team shows adaptability and resilience can remain calm and empathetic during difficult or emotional situations is able to obtain and maintain a Washington State Veterinary Medical Clerk License is excited about helping build and shape a new hospital team Is That You? Then please apply with a fully updated resume as well as a cover letter expressing why you think you’d be a good fit for us! Cara Veterinary is an equal opportunity employer. We welcome and celebrate diversity and are committed to creating an inclusive environment for all Team Members. Requirements Summary of Job Purpose and Function As a Veterinary Receptionist, your primary role is to be the welcoming face and voice of our practice. You will greet clients with warmth and empathy, assist with various client needs, and ensure efficient phone management. Your responsibilities also include appointment scheduling, maintaining medical records, housekeeping, managing correspondence, and engaging with clients throughout their journey with us. The Receptionist is an integral part of our team, embodying Cara Veterinary's pillars and core competencies, with a relentless focus on the wellbeing and comfort of our patients and their human companions. Essential Responsibilities and Tasks Welcoming Clients: • Know client and patient names and their reason for the visit • Assist with client needs (e.g., offering coffee, restroom directions) • Provide a warm and empathetic welcome to clients Phones: • Prioritize answering the phone promptly, before the 4th ring • Ensure phones are never left unanswered, arrange for coverage • Check and process voicemail messages • Triage phone calls for technicians and veterinarians based on urgency • Document all phone conversations with clients in the medical record Appointment Scheduling: • Schedule appointments for new and existing patients via phone and in person • Collect necessary patient data • Place reminder calls one day before appointments if appointment is not already confirmed through reminder platform • Forward book each patient for their next appointment at the time of check-out • Track and reschedule canceled and no-show appointments Medical Records: • Record all client interactions in the medical records • Record messages and patient updates • Obtain medical records from referring practices • Alert referring practices when patients are euthanized • Fax records when requested Housekeeping: • Maintain a clean and tidy reception desk and lobby • Ensure the reception area is free from animal hair and bodily waste • Keep the coffee station clean and stocked • Assist technicians in cleaning exam rooms Fax/Email/Mail: • Mail information to clients and other practices as needed • Answer or triage emails in the general contact inbox • Alert veterinarians to incoming faxes via email • Process incoming mail and ensure outgoing mail is sent to the post office Financial Management: • Collect payment at the time of service • Assist clients with CareCredit applications • Reconcile the merchant credit machine at the end of each day • Maintain accurate financial records regarding the cash drawer • Compile daily checks and credit card reports, and provide them to the Hospital Director at the end of the day unless instructed otherwise Other Possible Duties: • Ability to obtain and maintain a Washington State Medical Clerk License • Perform other duties assigned by supervisors as necessary • Potential for required Continuing Education courses or seminars