22909 - IT Support Specialist
Virginia Department of Transportation
- Location
- Suffolk, VA
- Job type
- Full time
- Posted
- Nov 4
- 2 days ago
Career path
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About the company
Virginia Department of Transportation
Government administration · 5,001 to 10,000 employees
The Virginia Department of Transportation (VDOT) Hampton Roads District represents a collection of heroes who keep people moving safely through the Commonwealth of Virginia. The Hampton Roads District is a paradise for those who love outdoor life, urban life, and coastal vibes.
What you'll do
- Help Requests: Ensure the accurate assignment of help requests to VDOT ITD.
- IT Support: Provide support to assigned information technology program area. Ensure activities are performed in compliance with VDOT and COV policies, procedures and guidelines. Ensure expert level support services are utilized to enhance IT troubleshooting capabilities to agency field staff for both hardware and software needs.
- Incident Resolution: Complete incident resolution at the highest levels of customer service.
- Training Tools: Develop and implement user training tools on activities related to assigned information technology program area.
- Ability to communicate effectively orally and in writing with individuals and groups.
- Ability to troubleshoot hardware and software issues, and communicate solutions to staff to customers.
- Extensive skill in the use of Microsoft Desktop products including but not limited to Windows XP, Windows 7, SharePoint 2010, Outlook, Exchange, and MS Office Suite.
- Knowledge of customer service processes, procedures, and practices.
- Knowledge of the fundamental concepts, practices and procedures related to information technology.
- Skill in the delivery of exemplary customer service.
- Skill in the use of troubleshooting tools and managing and administering desktops and wireless devices.
- Experience working with help request tracking and reporting tools.
- Extensive skill in the use of Microsoft Desktop products and MS Office Suite.
- Strong customer service skills with a customer first attitude.
- A combination of training, experience, or education in Computer Science, Information Systems or related field desired.
- Experience working with information technology systems.
- Knowledge of VDOT's computer applications and how they operate in a desktop environment.
What you need
- Physical Requirements Physical Requirements
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