2nd Shift Client Services Specialist, LACS Reception, Veterinary Hospital Operations: College of Veterinary Medicine - UTIA
University of Tennessee Health Science Center
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- Location
- Knoxville, TN
- Job type
- Full time
- Posted
- Oct 21
- 1 day ago
Career path
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About the company
University of Tennessee Health Science Center
Higher education · 1,001 to 5,000 employees
What you'll do
- Register, admit, and discharge patients from the hospital
- Collect deposits and payments for services
- Reconcile daily account activity report with the daily receipts on hand
- Facilitate communication between clients and hospital personnel
What you need
- Minimum Education:
- High school degree or equivalent
- Minimum Experience:
- Must be at least 18 years of age
- Minimum 1 year of experience in an office or other customer service setting
- Knowledge, Skills, & Abilities:
- Exceptional customer service skills
- Critical thinking and problem-solving skills
- Organizational and multi-tasking skills
- Ability to triage incoming cases and calls to determine potential emergent cases and respond appropriately
- Leadership and communication skills
- Intermediate computer skills
- Money handling skills
- Ability to communicate effectively with a diverse population
- Ability to identify and anticipate needs of the clients and clinicians to ensure a high level of client care
- Ability to work with others in a respectful and cooperative manner
- Ability to work under stressful or demanding conditions
- Ability to maintain professional demeanor
- Ability to maintain confidentiality
- Ability to follow instructions and standard operating procedures
- Ability to work with limited supervision
- Large Animal (Equine/farm animal) knowledge is preferred.
- Preferred Experience:
- Experience in veterinary or human medical office or hospital or high-end customer service environment.
- Minimum 1.5 years of experience in an office or other customer service setting.
- Same as Previous Level
- Minimum 2 years of experience in an office or other customer service setting.
- Knoxville, Tennessee
- On-Site
- UT market range: 04
- Anticipated hiring range: $39,520-$43,035.20
- Find more information on the UT Market Range structure here
- Find more information on UT Benefits here
- Resume
- Cover Letter
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Read the full posting here
The University of Tennessee, College of Veterinary Medicine, invites applications for the position of Client Services Specialist, primarily supporting the Large Animal Clinical Sciences’ reception desk. Under the general direction of the Client Services manager, registers, admits, and discharges patients from the hospital and collects deposits and payments for services. Reconciles daily account activity report with the daily receipts on hand (approximately $11.8m/year). Facilitates communication between clients and hospital personnel. The Veterinary Medical Center is operational 24 hours a day, 7 days per week, and 365 days per year. This position’s work hours are Monday, Tuesday, Wednesday, Saturday, and Sunday, 4 PM to midnight, including occasional holidays.