ACADEMIC DEVELOPMENT SPECIALIST

About the company

Ithaca College

Higher education · 1,001 to 5,000 employees

What you'll do

• Advise, coach, and support students regarding degree requirements, academic policies, course registration, academic progress, personal development, and effective strategies for academic success.
• Assist students in identifying, understanding, and accessing campus resources and support services that promote retention, persistence, academic achievement, and degree completion.
• Collaborate with faculty, staff, and campus partners to facilitate referrals, coordinate support strategies, and address barriers affecting student success.
• Maintain accurate records and documentation while handling sensitive student information with appropriate confidentiality.
• Develop and maintain knowledge of advising practices, student development, institutional policies, and emerging technologies that support student success.
• Monitor academic performance indicators and assist with outreach and intervention efforts for students experiencing academic difficulty.
• Support students navigating academic status, satisfactory academic progress, appeals, reinstatement, and related recovery processes.
• Coordinate with faculty and staff to facilitate academic concern and intervention processes that support student retention and degree completion.
• Support the review, implementation, and communication of academic policies and procedures.
• Collaborate with academic and administrative partners to promote consistent, efficient, and student-centered practices.
• Support the development of resources and guidance that support effective faculty advising, academic planning, and student success.
• Collaborate with campus partners on academic content and programming that supports student onboarding and transition.
• Participate in professional development activities to strengthen knowledge of advising, student development, higher education trends, and student success practices.
• Support departmental initiatives, projects, committees, and activities as assigned.
• Recruit, train, coordinate, and assess peer educators and student employees, including peer tutors, peer success coaches, and front-line student ambassadors.
• Provide day-to-day guidance, training, and professional development opportunities for student employees.
• Support peer tutoring, coaching, and related student success initiatives while assessing service utilization and effectiveness.
• Collaborate with faculty and staff to strengthen peer-supported learning opportunities.
• Coordinate student outreach and communication initiatives that support engagement, awareness of academic requirements, and utilization of support services.
• Conduct targeted outreach related to academic milestones, institutional processes, and student support initiatives.
• Develop and maintain communication materials and campaigns, including digital and print resources, that encourage timely student action and connection to support services.
• Develop, coordinate, implement, and assess workshops, programming, educational initiatives, and resources that support student learning and academic success.
• Promote awareness and utilization of Academic Support Center services through marketing, outreach, and educational campaigns.
• Contribute to the development and maintenance of online resources that support student success and faculty advising.
• Conduct assessment and analysis related to student success, persistence, and retention.
• Develop, monitor, analyze, and communicate key performance indicators, trends, and assessment findings to support strategic decision-making and continuous improvement.
• Coordinate surveys and collaborate with internal and external partners on retention-related initiatives and analytics.
• Bachelor's degree and a minimum of three years of experience in student academic services or a related field, or an equivalent combination of education and experience.
• Knowledge of academic advising principles and student success practices.
• Knowledge of how to support academically at-risk students.
• Strong organizational skills with the ability to prioritize competing responsibilities, manage multiple projects, and meet deadlines.
• Excellent verbal, written, interpersonal, and relationship-building skills.
• Ability to establish effective and appropriate working relationships with students while maintaining professional boundaries.
• Demonstrated ability to maintain confidential and accurate records.
• Ability to work collaboratively and effectively within a diverse and inclusive environment.
• Commitment to innovation, continuous learning, and effective use of technology.
• Strong problem-solving skills, adaptability, and persistence in supporting student success goals.
• Master's degree.
• Direct experience working with academically at-risk students.
• Experience with developmental, appreciative, or related student-centered advising approaches.
• Experience recruiting, training, or providing work direction to student employees.
• Experience using student information systems, customer relationship management platforms, website content management systems, and Microsoft Office applications, including Excel.
• Experience with Banner, Slate, Drupal, or similar higher education systems.
• Ability to learn, interpret, and communicate complex academic policies and procedures.

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