Academic Records and Registration Coordinator

POSITION SUMMARYThe Academic Records and Registration Coordinator administratively supports academic programs and students by managing courses, maintaining student records, and facilitating communication among stakeholders. This role is also accountable for managing and supporting students in course registration, ensuring compliance with university policies, and facilitating communication between students, faculty, and university offices. KEY ACCOUNTABILITIESCommunicates policies and procedures to students, faculty, and administration. Develops term schedules and creates courses in the student information system (SIS). Support students with registration and manage all related enrollment processes. Record timely information to student records accurately and in accordance with institutional policies, and tracks degree requirements. Support students in all student system processes and related procedures from matriculation to graduation. Create and maintain procedures in alignment with Records and Registration policies and institutional academic operations guidelines. Manage support request submissions and associated forms and processes for students, including document storage, and develop academic calendars and timelines for recurring communication. Manage the collection, submission, and maintenance of student records documentation to ensure accuracy and completeness. EXPECTATIONS OF ALL STAFFApplies best efforts and full capability each day to the work assigned by their manager. Understands and demonstrates our cultural expectations. Advises the manager when:An assignment is not understood. Obstacles to completing the assignment exist or are likely to occur. Opportunities to better complete or improve the assignment exist or may occur. An assignment conflicts with knowledge of the circumstances, current skills, or available time/resources. MINIMUM ROLE REQUIREMENTSBachelor's degree or equivalent work experience. Two years of higher education experience preferred. Excellent computer skills, including knowledge of Microsoft Office, spreadsheets, and document merging. Strong verbal and written communication skills, customer service, record keeping, and attention to detail. Ability to work independently, think ahead, multitask, and possess excellent time management and organizational skills. General understanding of federal, state, and local regulations as they apply to student records (i.e., FERPA, HIPAA, PDE, etc.) and best practices related to academic policies and procedures. Proficiency in Windows and Microsoft Office computer systems, student information systems, online student support tools, and learning-management systems and workflows. Ability to manage online student records and documentation in compliance with FERPA and institutional confidentiality standards. WORK HOURSThe university work week is Sunday through Saturday. Most employees are expected to work within the core hours of 8:00 am to 5:00 pm, Monday through Friday. To accommodate business needs, employees may be assigned to other workdays and/or hours, including weekends and evenings, and may be required to work overtime.