Account Coordinator - 9 am to 6 pm - Thursday - Sunday Shift (Government Services) - Phoenix, AZ

Account Coordinator - 9 am to 6 pm - Thursday - Sunday Shift (Government Services) - Phoenix, AZ Job Locations US-AZ-Phoenix Job ID 2026-4266 # of Openings 1 Category Government Services Position Type Full-Time Job Summary The Government Services Account Coordinator (Thursday–Sunday, HYBRID) 9 am to 6 pm AZ time owns the day-to-day operational execution for BlueGrace's federal, state, and municipal freight accounts across a four-day extended shift schedule. In addition to core account coordination responsibilities, this role carries a critical weekend coverage function — actively covering open USPS loads and executing bounce recoveries to ensure uninterrupted service on mission-critical government freight. This position is ideal for a detail-driven, ownership-oriented individual who thrives in a high-stakes operational environment and is motivated by the chall enge of keeping time-sensitive government shipments on track through the end of the week and into the weekend. Reliability, compliance, and precise execution are non-negotiable in this role. Duties and Responsibilities Load Coverage — USPS Open Loads & Bounce Recoveries Monitor and manage open USPS load assignments during Thursday–Sunday shift hours, ensuring all tendered loads are covered by qualified, compliant carriers before pickup windows close. Identify uncovered or at-risk loads early in the shift and execute carrier outreach to secure capacity, prioritizing service commitment and on-time performance. Manage bounce recovery operations — identifying loads that have been rejected, dropped, or lost by the original carrier and rapidly sourcing replacement coverage to prevent service failures. Coordinate with the carrier network, dispatch contacts, and internal operations to execute recoveries with urgency, keeping customers and leadership informed throughout the process. Document all load coverage activity and bounce recovery actions with accurate detail in the TMS for reporting, accountability, and root cause analysis. Escalate load coverage situations that exceed resolution capacity or involve contract-critical shipments to Government Services leadership with full context and recommended action. Carrier Network & Capacity Management Build and maintain a dedicated network of vetted, high-performing truckload carriers for government and strategic accounts. Maintain carrier performance and compliance scorecards; lead periodic carrier check-in calls to review KPIs and address performance gaps. Manage carrier contact records, equipment data, and driver information with a high standard of accuracy in the TMS. Support trailer pool management processes and related technology tools. Award Go-Lives & Lane Operations Own award go-lives end-to-end, coordinating across internal teams and carrier partners to ensure new lanes are fully operational from day one. Track tendered volumes, shipment cadence, and award commitments against contractual obligations; flag deviations proactively. Maintain route guides, facility records, and contact information for shippers and consignees across all customer sites. Tracking, Visibility & Exception Management Monitor real-time and autonomous shipment tracking via FourKites and project44 to maintain continuous visibility on in-transit government freight. Identify and resolve daily operational exceptions quickly; escalate proactively when a shipment or carrier relationship is at risk. Follow up with carriers to collect PODs, invoices, and all required supporting documentation within required timeframes. Reporting & Compliance Maintain accurate shipment, equipment, and tender records across all government customer accounts. Learn and apply each customer's specific KPIs and reporting requirements to daily operational decision-making. Generate and distribute operational reports and lane performance summaries as required by account and management teams. Qualifications 1–2 years of experience in logistics, freight operations, or supply chain preferred; motivated entry-level candidates from any background encouraged to apply. Experience managing freight exceptions, load coverage, or carrier recovery situations in a time-sensitive environment a strong plus. Familiarity with TMS platforms, carrier portals, or visibility tools ( FourKites , project44) a plus. Clear, confident verbal and written communication skills; comfortable as the voice of the account to carrier partners under pressure. Strong data entry accuracy and attention to detail — precision matters in government reporting and compliance. Ability to manage multiple competing priorities simultaneously, including active recovery situations, in a fast-paced environment. Dependable and self-directed — this role operates during extended weekend hours and requires strong personal accountability. Proficient in Microsoft Office Suite; quick to learn and navigate new systems and technology platforms. Available to work Thursday–Sunday on-site, with consistent schedule adherence required. High school diploma or GED required; Associate's or Bachelor's degree in Supply Chain , Business, or a related field a plus. Key Competencies Drive for Results — takes ownership of outcomes with urgency and accountability, especially in load recovery situations. Collaboration — partners effectively across internal teams and carrier relationships to hit shared goals. Adaptability — stays organized and effective in a fast-changing, high-stakes operational environment. Tech Fluency — comfortable in Microsoft Office and quick to adopt new logistics systems and tools. Attention to Detail — manages high-volume transactional work without sacrificing accuracy or quality. 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