Account Coordinator - Hotels (remote)

Shorts Travel ManagementShorts Travel ManagementWaterloo, Iowa, United States
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Posted

9/30/2026

Employment

Full time

Range

$20 - $21/hr

Work style

Remote OK

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AI summary

Core responsibilities

The Account Coordinator assists Account Executives and Managers with the review and management of hotel proposals and negotiations. They are also responsible for building and maintaining productive relationships with hotel vendors and sales managers.

Requirements overview

Candidates should possess an associate degree, with a bachelor's degree preferred, and experience in hospitality or customer service. Strong organizational, communication, and technical skills, including proficiency in Microsoft Office, are required.

Key skills

Customer ServiceHotel ManagementHospitalitySales SupportProposal ManagementNegotiationRelationship ManagementOrganizational SkillsAttention To DetailWritten CommunicationOral CommunicationInterpersonal SkillsMicrosoft Office SuiteSalesforceCvent

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Education requirements

associate degreebachelor degree

About Shorts Travel Management

Industry

Travel Arrangements

Employees

172

Type

Privately Held

Size

51-200 employees

Established in 1946, Short’s Travel Management (STM) is a family-owned, women-owned, private corporation. We are sports travel experts specializing in team travel, recruiting travel, group hotels, bus charters and air charters servicing hundreds of athletic departments each year. We move more student athletes than any other travel management company. STM’s mission is to enhance the experience of getting there, being there, and coming home. When you win, we all win! The STM team strives to make team travel easy, drive innovation, provide excellent service, and display teamwork, passion, and dedication throughout the lifetime of our relationships. WHAT WE BELIEVE We Are Solution Seekers - We seek out our clients’ pain points and find opportunities to solve them. We Love Purple Carrots - We create WOW moments by delivering unexpected value to our clients. We Don’t Outsource Our Services - Seasoned travel agents and talented specialists in group hotel, ground and air charters work together to provide the best trip options. We Sweat the Details - We take ownership of the complexities of travel in providing quality options. We Are There When You Need Us - We value our clients time and give them personalized service through direct dial, email, or chat. We make ourselves available for clients to call us anytime, on their schedule. We Satisfy the Customer at a Fair Profit - Transparent, advantageous, budget-friendly pricing aligns with measuring traveler satisfaction through Net Promotor Score surveys. We Go the Whole Season with You - As the official traveler provider of the NCAA, we are the only full-service travel provider that can manage collegiate athletic travel from pre-season exhibition to post-season championships. We Have the Buying Power You Deserve - We move thousands of teams annually. Giving us the supplier relationships, where you are competing, to secure benefits including the best rates, amenities, and concessions.

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Job categories

Customer Service & SupportHospitalitySalesSports & RecreationAdministrative

Description

Description Short’s Travel Management, a leading provider of NCAA Athletic travel for collegiate athletics has a immediate opening for an Account Coordinator with it’s hotel department, STM-Stay. We have a great team culture where we genuinely enjoy who we work with. So if you have hotel, hospitality or customer service experience, this may be a great fit for you! This position may work remotely. Job Purpose: An Account Coordinator for STM-Stay, you are responsible for assisting Account Executives and Managers with support of ongoing business sales and hotel relationships. This position may work remotely. Essential Functions: Assists Account Executives and Managers with core functions and competencies as they relate to the review and management of hotel proposals and negotiations. Assists with building strong, productive relationships with hotel vendors and hotel sales managers to ensure prompt receipt of proposals and bids. Demonstrates the ability to be a good team player; available for cross training utilization, dependable and reliable; is flexible with the ability to multi-task. We are a team at Short’s Travel Management and as such, you may be expected to assist with or handle tasks outside of your typical position scope for the benefit of our clients or company. Requirements Qualifications: Associate degree, Bachelor’s degree preferred Experience with hospitality, hotel customer service and hotel management desired but not required Strong organizational skills & attention to detail Excellent written and oral communication and interpersonal skills Self-starter with ability to focus on goals without constant direct leadership Technical Skills: Proficient with Microsoft Office Suite Experience with Salesforce or Cvent desired but not required Compensation & Available Benefits: Competitive salary commensurate with experience Medical Insurance Dental Insurance Vision Insurance Life Insurance Disability Insurance 401(k) plan Paid Time Off Short’s Travel Management (STM) is a family-owned, women-owned, private corporation. We are sports travel experts specializing in team travel, recruiting travel, group hotels, bus charters and air charters servicing hundreds of athletic departments each year. We move more student athletes than any other travel management company. STM’s mission is to enhance the experience of getting there, being there, and coming home. When you win, we all win! The STM team strives to drive innovation, provide excellent service, and display teamwork, passion and dedication throughout the lifetime of our relationships. STM works with clients to customize travel programs to create efficiencies and maximize the value of our products and services. Short’s Travel Management is an EOE employer. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. PM 22

Requirements

  • •Customer Service
  • •Hotel Management
  • •Hospitality
  • •Sales Support
  • •Proposal Management
  • •Negotiation
  • •Relationship Management
  • •Organizational Skills
  • •Attention To Detail
  • •Written Communication
  • •Oral Communication
  • •Interpersonal Skills
  • •Microsoft Office Suite
  • •Salesforce
  • •Cvent

Benefits

  • •Medical Insurance
  • •Dental Insurance
  • •Vision Insurance
  • •Life Insurance
  • •Disability Insurance
  • •401(k) plan
  • •Paid Time Off

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