Account Customer Service Specialist
City of Bay City
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- Location
- Bay City, MI
- Job type
- Full time
- Posted
- Oct 22
- 2 days ago
Career path
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What you'll do
- Provides Automatic Metering Infrastructure (AMI) support.
- Assists and monitors the collection of all City revenues including taxes, fees, utility service charges, permits, special assessments, and related sources; oversees the issuance of City receipts.
- Monitors and assists various staff assignments, including but not limited to, city collection policies and procedures, preparation and maintenance of daily collection reports and bank deposits, telephone and lobby customers.
- Assists in the resolution of difficult customer service problems and collection issues related to tax and utilities.
- Upon request, develops and recommends procedures to clarify or describe standard practices; designs or improves forms to expedite procedures.
- Participates in various meetings and presents and/or gathers data to assist management in making administrative and operational decisions.
- Ensures proper procedures are followed and assists in complex customer inquiries regarding account status and rates.
- Bachelor's degree preferred with an emphasis in Business Administration or a minimum of one (1) year experience in an administrative capacity with includes accounts receivable.
- Skills: Above average knowledge and demonstrated proficiency in word processing, spreadsheets, project management, and presentation software. This position also requires the ability to organize and perform varied responsibilities with minimal direct day-to-day supervision, the ability to communicate effectively, clearly, and concisely, the ability to establish and maintain effective working relationships with co-workers and the general public and the ability to work effectively under stress and changes in work priorities.
- Equal Opportunity Employer
- The City of Bay City does not discriminate in employment against persons based on age, color, disability, gender, familial status, height, material status, national origin, political persuasion, race, religion, sexual orientation, veteran status, or weight.
What you need
- Bachelor's degree with an emphasis in Business Administration (preferred)
- Above average knowledge and demonstrated proficiency in word processing, spreadsheets, project management, and presentation software
- Ability to organize and perform varied responsibilities with minimal direct day-to-day supervision
- Ability to communicate effectively, clearly, and concisely
- Ability to establish and maintain effective working relationships
- Ability to work effectively under stress and changes in work priorities
Key skills
word processingspreadsheetsproject managementpresentation softwarecommunicate effectivelyorganizeworking relationships
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Read the full posting here
Position Summary:This is an administrative position, performing independent, complex and aggressive research for collections on delinquent taxes and utilities within supervisory assigned parameters of the Treasurer/Utility Customer Service Department. Daily work assignments are to provide the Treasurer/Utility Customer Service Department with specialized assistance to resolve a variety of complex customer service problems related to customer accounts, Automatic Metering Infrastructure, and revenue collection; which will include recommending changes in policies, procedures and developing methods for implementation.
Job Duties and Responsibilities:
Provides Automatic Metering Infrastructure (AMI) support.
Assists and monitors the collection of all City revenues including taxes, fees, utility service charges, permits, special assessments, and related sources; oversees the issuance of City receipts.
Monitors and assists various staff assignments, including but not limited to, city collection policies and procedures, preparation and maintenance of daily collection reports and bank deposits, telephone and lobby customers.
Assists in the resolution of difficult customer service problems and collection issues related to tax and utilities.
Upon request, develops and recommends procedures to clarify or describe standard practices; designs or improves forms to expedite procedures.
Participates in various meetings and presents and/or gathers data to assist management in making administrative and operational decisions.
Ensures proper procedures are followed and assists in complex customer inquiries regarding account status and rates.
Bachelor's degree preferred with an emphasis in Business Administration or a minimum of one (1) year experience in an administrative capacity with includes accounts receivable.
Skills: Above average knowledge and demonstrated proficiency in word processing, spreadsheets, project management, and presentation software. This position also requires the ability to organize and perform varied responsibilities with minimal direct day-to-day supervision, the ability to communicate effectively, clearly, and concisely, the ability to establish and maintain effective working relationships with co-workers and the general public and the ability to work effectively under stress and changes in work priorities.
Equal Opportunity Employer
The City of Bay City does not discriminate in employment against persons based on age, color, disability, gender, familial status, height, material status, national origin, political persuasion, race, religion, sexual orientation, veteran status, or weight.