Account Development Specialist

SummaryrnExecute sales growth plan and meet account specific objectives within the Distribution sales channel. Serve as the primary contact for Company's Distributors to address and triage all customer service needs.rn rnEssential Job DutiesrnrnServes as the primary point of contact for assigned accounts, including sales and service personnel.rnTargets and works to develop potential customers to build the distribution customer base.rnPromotes and sells the Fairbanks product set through consultive sales and marketing processes by developing marketing and sales campaigns including product updates, announcements, events, pricing, or products promotions, etc.rnEvaluates customer opportunities, communicates critical information, assesses appropriate solutions, and attains sales performance goals.rnNegotiates pricing and creates proposals for sales opportunities; present proposals and quotes to fulfill customer needs.rnConducts follow up calls after distributor interaction to confirm that stated objectives have been met.rnDefine all custom solutions requests from the distribution network, ensures timely response to define customer needs, identify and coordinate with appropriate internal departments and personnel to meet the customer's need.rnWorks with customers and freight partners to formulate and execute on product shipments and deliveries.rnEngages customer warranty and quality issues as they arise, interprets the Fairbanks Warranty and Mission Statements to determine next steps and implements or recommends a solution.rnMaintains daily call volumes to meet established metrics. rnCoordinates and tracks Distributor engagement activities that are assigned to other departments and personnel within Fairbanks Scales to ensure compliance with the account strategy.rnDelivers training as needed to the distribution network employees over the phone, via video conference or in-person.rnTracks and measures the execution of the established engagement plans with the assigned distributors and make recommendations to improve their sales performance. rnOther duties as assigned.rnComplete any required Company training as assigned.rnFollow and uphold all company policies.rnrn rnRequired Qualifications - Required qualifications to effectively perform the job. An equivalent combination of education, training, and experience will be considered. (Additional requirements may be designated by position.)rnrnBachelor's degree in Sales, Marketing or Business or equivalent experience required.rnMinimum of two (2) years customer service and/or sales experience in an office setting is required.rnFluency in Spanish is preferredrnrn rnKnowledge, Skills, and Abilities - May be representative, but not all-inclusive, of the knowledge, skills, and abilities commonly associated with this position.rnrnProficient in Microsoft Office products - specifically Excel, Word, Outlook, and PowerPoint.rnPossess or ability to learn the Fairbanks Scales business and web based systems.rnPossess or ability to learn the basic knowledge of federal regulations and other regulatory agencies affecting responsible products.rnPossess or able to learn the basic knowledge of the truck, track, and floor scale market and competitors' comparable products.rnCritical thinker with exceptional attention to detail.rnExcellent planning and problem-solving skills.rnExcellent communication skills, both verbally and in writing. rnExcellent customer service skills.rnAbility to effectively negotiate and understand concepts of pricing and profitability. rnAbility to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously.rnAbility to develop and maintain positive and productive business relationships.rnrn rnWork Environment - Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.rnrnGeneral office conditions. Exposed to moderate noise levels.rnThe typical schedule is weekdays 8:00 am - 5:00 pm but up to 20% travel may be required and minimal weekend availability may be required.rnMust be able to don PPE including hearing protection, safety boots, or glasses where required for on-site manufacturing or construction areas.rnrn rnPhysical Abilities - Activities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.rnrnRequired to use close vision and be able to focus.rnRegularly required to talk and hear; frequently required to sit, stand and bend at the knee and waist, and walk.rnMust be able to have repetitive wrist, hand, and/or finger movement to type and work on a computer.rnMust have finger dexterity and hand-eye coordination to work on a computer, telephone, and related office equipment.rnRegular attendance is a necessary and essential function.