Account Specialist

Online applications must be received before 11:59pm on: November 15, 2026 If a date is not listed above, review the Applicant Instructions below for more details. Available Title(s): 107M-YN_CS_NPS - Program Assistant Business Title: Account Specialist Employee Type: Classified Position Details: The Opportunity: The primary function of the Account Specialist in the Bursar's Office at Washington State University is to perform accounts receivable and loan collection activities for delinquent student accounts, including federal, institutional, and short-term loan programs. You are responsible for the assignment, monitoring, and resolution of past-due student accounts and receivables in accordance with university policy and applicable state and federal regulations. You regularly interact with students, staff, and members of the public, providing information and interpretation regarding federal, state, and university policies and procedures. Under general supervision, you perform specialized collection and administrative duties requiring detailed knowledge of collection regulations, financial controls, student loan programs, and receivable processes. You serve as a secondary point of contact for external collection agencies, state collection programs, and internal university stakeholders; ensures compliance with FERPA and FDCPA requirements. Additional Information: This is a full time (100% FTE), permanent position. This position is overtime eligible. Monthly Salary: $3,565 to $4,746 (Steps A - M) | Range 39 | Successful candidates are typically hired at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28 . In accordance with RCW 49.58.110 , the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate’s current experience, education, skills, and abilities related to the position. Benefits: WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation, optional supplemental retirement accounts; training and development; and employee tuition waiver. For additional information, please review the detailed Summary of Benefits offered by WSU for Classified staff and Total Compensation . Required Qualifications: High school graduation or equivalent AND two years of full-time clerical experience OR equivalent education/experience. Experience in collections, accounts receivable, or student financial services OR equivalent combination of education and experience; experience using computerized financial systems Customer service experience Proficiency with Microsoft Office applications Ability to interpret and apply policies and regulations Strong written and verbal communication skills Ability to exercise discretion and professionalism in sensitive situations Preferred Qualifications: Experience in higher education student accounts or collections Experience with Banner, PeopleSoft, or ECSI. Position Sponsorship Eligibility: Not eligible for work visa sponsorship Area/College: Finance and Business Services Department Name: Bursar's Office Location: Pullman, WA 99164 Application Instructions: Applicants must upload the following required documents to their online application. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements. 1) Resume 2) Cover Letter External candidates , upload all documents in the “Application Document” section of your application. Current WSU Employees (internal candidates) , before starting your Workday application, please use these instructions to update your education and experience in your worker profile in Workday . Internal candidates, upload all documents in the “Resume/Cover Letter” section of your application. Documents may be submitted as one file or separate files. Applicants are encouraged to upload as a PDF, if possible. Reference contact information will be requested later in the recruitment process through Workday. Background Check: This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34 , engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made. Time Type: Full time Position Term: Washington State University encourages all qualified candidates to apply, including members of the military and veterans, and persons with disabilities. WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services. WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or hrs@wsu.edu . Notice of Non-Discrimination In matters of admission, employment, housing or services, or in the educational programs or activities it operates, WSU does not discriminate or permit discrimination by any member of its community against any individual on the basis of sex, race, color, national or ethnic origin, physical disability, mental disability, sensory disability, use of a trained service animal, age, religion, creed, genetic information, marital status, sexual orientation, gender identity, protected veteran status, honorably discharged veteran, member of the military, or immigration or citizenship status except as authorized by federal or state law, regulation, or government contract. Inquiries about the application of federal and state laws and regulations (including inquiries regarding the application of Title IX, ADA/Section 504, and implementing regulations), as well as reports and complaints of discrimination and harassment, can be made verbally or in writing to WSU’s Compliance and Civil Rights, the Department of Education’s Office of Civil Rights, or both. More information, resources, and contact information are available here: https://ccr.wsu.edu/notice-of-nondiscrimination/