Accounting Membership Coordinator

POSITION SUMMARYProvides support for Membership Accounting matters and servicing of various needs for existing members. Frequent communications with members both in-person and via email. New member account setup / billing questions and corrections, monthly billing to member statements, delinquent accounts, member cancellations and reclassifications, as well as office reception duties /clerical and phone support for Membership Department and Membership Accounting related issues. ESSENTIAL JOB FUNCTIONSResponsible for member billing of dues and initiation fees, monthly statements and posting membership payments, and member questions regarding statements. Running credit reports for new membership applications. Assists in creating new member files in SMS and editing member information as needed including cancellations, new credit card updates, etc. Posting membership dues for all membership types. Posting referral fees for new memberships Responsible for setting up and posting recurring membership charges for misc. charges, for example: Cable, Telephone lines etc. Responsible for contacting delinquent members and filing a lien if necessary. Assist new members with access to members portal. Answer incoming calls re: membership accounting issues and handle member needs regarding billing and any membership inquiries/ refer new member inquiries to Director of PR & Membership Cover basic responsibilities of membership coordinator when needed. Operate key office equipment including but not limited to computer, SMS and copier. Maintain complete understanding of membership categories, sales processes and new member enrollment processes. Review Member Portal to help better respond to members. Member RFID requests / tracking of supplies / replenish membership packets. In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the Membership Director based upon the particular requirements of the Club: Assists in the preparation of monthly membership reports for Board of Governors. Maintains flexibility to take on new and different tasks as directed by the Director. Incorporates safe work practices in job performance. Attend member functions when requested to co-host, assist members, check in members, etc. Attend staff meetings. EDUCATION/EXPERIENCEBachelor’s Degree (BS or BA) or equivalent; or 2 years related experience and/or training; or equivalent combination of education and experience. REQUIREMENTSLANGUAGE SKILLS: Excellent written and verbal communication skills Read and interpret documents in English such as safety rules, operating and maintenance instructions, and procedural manuals, newspapers, periodicals, journals, and manuals. Write routine reports, correspondence, business letters, summaries, and reports using prescribed format, and conforming to all rules of punctuation, grammar, and style. Ability to speak effectively before groups such as members, guests or staff members. REASONING ABILITY: Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Use mathematical skills to interpret financial information and prepare reports. Read and interpret business records and statistical reports. Make business decisions based on reports and similar facts, as well as on experience and personal opinions. COMPUTER SKILLS: Must have sufficient computer/ tech skills that will allow them to be able to use, in a proficient manner, all Salamander Hospitality issued software programs implemented, including but not limited to the following: Microsoft Word, PowerPoint, Excel, SMS Internet browser programs Knowledge of e-mail Knowledge of basic photo taking, editing, resizing images, use of filters, etc. Ability to accurately type at a professional pace PHYSICAL DEMANDSThe physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties this job, the employee is regularly required to stand; walk; have manual dexterity to grasp and manipulate objects reach with hands and arms; stoop, kneel, crouch; talk and hear. The employee must be able to occasionally lift and move up to 15 lbs. The employee must be able to see differences in widths and length of lines such as those on graphs. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors. Must be able to change activity frequently and cope with interruptions – good multitasking skills needed. Must be willing to comply with all reasonable work instruction, Company policies and departmental procedures, as well as proper requests or instructions given by your Supervisor or other Management Personnel.