Adherence Medical Assistant - Remote Contact Center

Patient Experience | Remote Employment Type: Full-Time Start Date: November 9, 2026 About Nsight Health Nsight Health is transforming how care is delivered through Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Behavioral Health Integration (BHI). We empower healthcare providers to manage chronic conditions using real-time data, AI-enabled technology, and 24/7 clinical support. Our HIPAA-compliant platform connects patients and care teams nationwide—improving outcomes, adherence, and peace of mind. Join a fast-growing, mission-driven team that blends healthcare and technology to make a measurable difference in people’s lives. Nsight Health — Where Technology Meets Compassion. ---------------------------------------- Position Summary We are seeking a motivated and detail-oriented Adherence MA Specialist to join our Patient Experience Department. In this role, you will support patient engagement and RPM program compliance by conducting proactive outreach and meaningful Interactive Communication to encourage consistent physiological readings and maintain billing eligibility. You will serve as a key resource for patient education, helping patients understand device usage, overcome barriers, and stay actively engaged in their care while collaborating with clinical teams and AI-supported outreach programs. Key Responsibilities * Conduct outbound outreach to support patient adherence and RPM engagement goals * Encourage and educate patients to complete required physiological readings each month * Perform Interactive Communication calls to assess patient status and support clinical engagement * Identify and address barriers to adherence through education and motivational support * Prioritize outreach based on adherence status and campaign requirements * Maintain accurate and compliant documentation of all patient interactions * Escalate clinical concerns or patient issues to appropriate care teams * Collaborate with internal teams and AI outreach systems to ensure efficient patient engagement Qualifications Required: * Must have an active Medical Assistant license * Strong communication and persuasive skills * Passion for patient engagement and education * Moderate to advanced proficiency in EHR systems Preferred: * Experience in a medical or sales-focused role Work From Home Requirements * Minimum internet speed of 50 Mbps download / 15 Mbps upload * Hardwired internet connection required * Speed test submission required during the offer process * Private, HIPAA-compliant workspace Schedules * 4 Monday - Friday 10:00 am - 7:00 pm EST * 2 Monday - Friday 11:00 am - 8:00 pm EST Training Requirements All new hires must complete a comprehensive training program: * Duration: Four weeks Schedule: Monday through Friday, 9:00 AM – 6:00 PM Eastern Time * Attendance is mandatory to ensure readiness prior to independently supporting patients Compensation & Benefits * $20 per hour base pay Shift Differentials: * Evening Differential: +$1.50/hour for hours worked after 7:00 PM * Late-Night Differential: +$2.00/hour for hours worked after 10:00 PM * Weekend Differential: +$1.50/hour for all hours worked Saturday and Sunday Shift differentials are paid in addition to base hourly wages and reflected in the applicable payroll cycle. Additional Compensation (If Applicable): * Sign-On Bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at time of payout * Monthly Bonus Potential: Uncapped ($3,000 - $4,000 average) * 5% Bilingual Pay Allowance Benefits Include: * 11 Paid Company Holidays annually * Paid Time Off (PTO) * Medical, Dental, Vision, and supplemental insurance options * 401(k) Plan with 3.5% Company Match * Company-provided equipment Join Our Mission-Driven Team At Nsight Health, you’ll be part of a fast-growing organization that sits at the intersection of healthcare, technology, and compassion. We’re looking for people who care deeply about improving patient lives and building the future of connected care.  Our team culture is collaborative, agile, and purpose-driven. Every role—from clinical operations and customer success to marketing, technology, and leadership—directly contributes to improving how healthcare organizations care for their patients. Recruitment Fraud Alert Nsight Health takes candidate safety seriously. Please be aware that fraudulent individuals may impersonate our recruiters or employees and offer fake employment opportunities. All legitimate interviews with Nsight Health are conducted through our formal hiring process, and employment offers are only extended after candidates have successfully completed required interviews and evaluations. Official employment offers are communicated by a member of our team via a scheduled phone call. We will never offer employment without first meeting with you through our established hiring procedures. If you receive a suspicious email, text message, or job offer claiming to be from Nsight Health, please verify its authenticity by contacting us directly through our official website or careers page. Nsight Health is not responsible for offers or communications made by unauthorized individuals claiming to represent our organization. 4 Monday - Friday 10:00 am - 7:00 pm EST 2 Monday - Friday 11:00 am - 8:00 pm EST