Administrative Assistant

Position Overview JAN-PRO of Tucson is seeking a highly organized, customer-focused Administrative Assistant to serve as the first point of contact for customers, Certified Business Owners (CBOs), vendors, and visitors. This role plays a critical part in keeping the office running smoothly while supporting franchise operations, customer service, and day-to-day administrative functions. The ideal candidate is proactive, detail-oriented, thrives in a fast-paced office environment, and enjoys helping both internal teams and franchise owners succeed. Bilingual proficiency in English and Spanish is required, as this position regularly supports both English- and Spanish-speaking customers and franchise owners. Key Responsibilities Office Administration Serve as the primary point of contact for incoming phone calls, emails, and office visitors. Maintain a welcoming, organized, and professional office environment. Provide administrative support to the Regional Director and office team. Manage office supplies, equipment, and general office operations. Coordinate incoming mail, documents, and other administrative tasks. Customer & Franchise Owner Support Assist customers and Certified Business Owners with general questions and service requests. Prepare onboarding documents and welcome materials for new customers and franchise owners. Maintain accurate customer and franchise owner records. Coordinate supply orders and assist with day-to-day operational requests. Route inquiries to the appropriate team members while providing exceptional customer service. Administrative Coordination Process routine paperwork, invoices, and business documentation. Assist with payment processing and other administrative financial tasks. Maintain organized records while ensuring confidentiality. Support lead distribution and administrative coordination between departments. Assist with special projects and additional administrative responsibilities as needed. Qualifications Required Bilingual in English and Spanish (required). High school diploma or equivalent. Strong verbal and written communication skills. Excellent organizational skills and attention to detail. Proficiency with Microsoft Office (Word, Excel, Outlook). Ability to prioritize multiple tasks in a fast-paced environment. Professional, dependable, and customer-focused attitude. Preferred Previous experience in an administrative assistant, receptionist, customer service, office coordinator, or similar administrative support role. Experience supporting multiple departments within an office environment. Experience coordinating schedules, records, or office operations. Experience working in a franchise, service, or small business environment. Physical Requirements Primarily office-based role requiring prolonged computer use. Ability to communicate effectively by phone, email, and in person. Ability to perform the essential functions of the position, with or without reasonable accommodation. WHO WE ARE: Empower Brands is a leading franchise organization encompassing ten industry-leading brands across residential and commercial services: Archadeck Outdoor Living, Bumble Roofing, Canopy Lawn Care, Conserva Irrigation, FRSTeam, JAN-PRO, Koala Insulation, Outdoor Lighting Perspectives (OLP), Superior Fence and Rail, and Wallaby Windows. Empower is dedicated to providing its customers with the highest quality products and services in the home and commercial services industries while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit EmpowerFranchising.com. Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Empower Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time.