Administrative Assistant / Receptionist

Help Build Families. Advance Your Career. Make an Impact Every Day. Everleap Fertility is actively hiring Administrative Assistants and Receptionists to join our growing team. We are building a talent pipeline for current and future opportunities across our Boston, Waltham, and Concord locations. If you are a proactive, detail-oriented professional who thrives in a fast-paced healthcare environment and enjoys making meaningful connections with others, please apply today. Current Full-Time Opportunities Receptionist Waltham, MA - Receptionist: Monday-Friday, 6:30 AM-2:30 PM or 9:00 AM-5:00 PM. Rotating weekends and holiday coverage required. Boston, MA - Receptionist: Monday-Friday, 6:30 AM-2:30 PM. Rotating weekends and holiday coverage required. Administrative Assistant Waltham, MA - Administrative Assistant: Monday-Friday, 9:00 AM-5:00 PM. Concord, MA - Administrative Assistant: Monday-Friday, 9:00 AM-5:00 PM. Position Summary Are you a person who enjoys creating great first impressions? As an Administrative Assistant/Receptionist, you'll be at the heart of our patient experience, helping patients feel welcomed, informed, and supported from the moment they connect with our team. In this highly visible role, you'll balance customer service, communication, and administrative responsibilities while contributing to a compassionate and patient-centered workplace. Successful candidates are organized, adaptable, and energized by working in a dynamic healthcare setting. Essential Functions and Responsibilities Greet and assist patients, visitors, and vendors in a friendly and professional manner. Answer, screen, and direct incoming phone calls. Schedule, confirm, and manage appointments and calendars. Maintain accurate records and documentation. Provide information and assistance regarding appointments, office procedures, and general inquiries. Coordinate communication between patients and clinical or administrative staff. Manage provider, department, or office schedules as needed. Handle incoming and outgoing correspondence. Perform general clerical duties including filing, scanning, data entry, and document preparation. Assist with maintaining organized office operations and supplies. Deliver exceptional customer service while maintaining confidentiality and professionalism. Support team members with administrative tasks and special projects as assigned. Education Requirements High School Diploma or GED required. Associate's degree in business administration, Administrative Management, or a related field preferred. Qualifications & Experience Minimum of 2 years of experience in an administrative, receptionist, front desk, or related role preferred. Strong customer service experience required. Experience working in a healthcare, medical office, hospitality, or professional office environment is a plus. Excellent verbal and written communication skills. Strong organizational skills with the ability to multitask and prioritize responsibilities. Ability to work independently and collaboratively within a team environment. Technical Skills Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel. Experience with scheduling software, electronic records systems, or medical office software preferred. Strong computer and data entry skills. What We're Looking For Friendly, welcoming, and professional. Detail-oriented and highly organized. Comfortable managing multiple priorities in a fast-paced environment. Strong problem-solvers with excellent interpersonal skills. Dependable, flexible, and team oriented. Committed to delivering outstanding patient and customer experience. Benefits Everleap Fertility offers a comprehensive benefits package to all employees who work a minimum of 30 hours per week. Medical, Dental, Vision Insurance Options Retirement 401K Plan Paid Time Off & Paid Holidays Company Paid: Life Insurance & Long-Term Disability & AD&D Flexible Spending Accounts Employee Assistance Program Tuition Reimbursement About Everleap Fertility Built on the legacy of RMA, Boston IVF, Conceptions, and six other leading North American fertility practices, Everleap Fertility brings together more than 200 physicians and embryologists across 60+ locations, including 25 IVF laboratories. Together, we have helped hundreds of thousands of patients build families and have helped shape reproductive medicine for more than 40 years. Everleap Fertility’s national scale and collective knowledge are focused on the next leap forward in reproductive medicine through ever‑advancing standards across our locations, ever‑more personalized treatment delivered by expert local teams, and ever‑better experiences for every person who comes to us for care. Everleap Fertility is part of IVI Institute, the global leader in reproductive medicine—a worldwide community advancing the field through shared scientific knowledge, innovation, and clinical expertise. EEO Statement Everleap Fertility is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. Everleap Fertility is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Everleap Fertility are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Everleap Fertility will not tolerate discrimination or harassment based on any of these characteristics. Everleap Fertility encourages applicants of all ages.