Administrative Engagement Specialist - Psychiatric Services

Administrative Engagement Specialist\r\nReal-world impact. Life-changing outcomes.\r\n \r\nCommQuest seeks an Administrative Engagement Specialist to work at our Counseling Outpatient office. You will be responsible for check-in, fiscal services, and enrollment services. We have Outpatient offices in Canton, Alliance and Massillon. \r\n \r\nIn this role, you will:\r\n\r\nShare CommQuest\'s mission\r\nBuild valuable relationships with clients, visitors, volunteers, and staff\r\nBe an ambassador for our services and a critical member of the team\r\nMake a real difference addressing the mental health needs in our community\r\n\r\n \r\nWhat is CommQuest? \r\nCommQuest Services is one of the largest non-profit mental health, addiction recovery, and social services organizations in Northeast Ohio, working with clients from more than 34 counties in 12 facilities through more than 20 programs. We help people make positive changes in their lives through in-patient, outpatient and school-based programs, along with supportive services - from basic needs to employment assistance. \r\n \r\nAre you interested in CommQuest, but don\'t see a job you are interested in right now? Send us your story, resume and qualifications to HR@commquest.org.\r\n \r\nWhat you gain:\r\n\r\nRelationships within the organization and in the mental health community\r\nVisibility into how our community supports those in need\r\nOpportunities to share your expertise\r\nPeace of mind knowing you are benefiting the clients we serve and the community at large\r\n\r\n \r\nWhat you\'ll do:\r\n\r\nAnswer telephones, route calls, take messages, greet visitors, respond to inquiries about CommQuest services\r\nReceive payments, print receipts, post payments, run daily deposit ledger and balance cash drawer, turning the deposits into the Office Manager\r\nVerify payment requirements of the clients and collect the amounts owed per appointment\r\nIdentify who may qualify for Medicaid, explain the process, schedule and complete Medicaid Enrollments and follow up with the client to ensure coverage\r\nAll other duties as assigned \r\n\r\n \r\nSchedule:\r\nThe work schedule is primarily Monday through Friday, 8 a.m.- 5 p.m. with flex time on Fridays. Must have availability to accommodate additional hours as needed and requested by the Supervisor.\r\n \r\nMinimum Qualifications:\r\n\r\nMinimum of a High School Diploma or GED equivalent is required \r\nIntermediate computer navigation skills are required for extensive computer usage with MS Office\r\nMust have the ability to manage a multi-line phone system maintaining a professional and pleasant demeanor in stressful situations\r\nPrevious experience with NextGen and/or other Electronic Health Records database, Charge Verification, Charge Entry, and/or Billing is highly preferred\r\n\r\n \r\nFull-Time Benefits:\r\n\r\nGenerous time off, including Mental Health days\r\n10 paid holidays annually\r\nRetirement plan with company match\r\nMedical, Dental, and Vision plans \r\nCEU/Licensure reimbursement and more!\r\n\r\n \r\nWe are an equal opportunity employer. All applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.