ADMINISTRATOR I

ADMI - ADMINISTRATOR I - 13R Entry-Level Help Desk / Junior Systems Administrator Position Overview We are seeking an entry-level Help Desk / Junior Systems Administrator to provide technical support to employees and assist with day-to-day IT operations. This role is ideal for someone who enjoys troubleshooting, helping others, and developing hands-on experience with computers, networks, and business systems. Key Responsibilities • Respond to support requests through the ticketing system, phone, email, and in person. • Troubleshoot hardware, software, printer, connectivity, and account access issues. • Set up, configure, and maintain desktops, laptops, mobile devices, and peripherals. • Assist with employee onboarding and offboarding, including equipment setup and account changes. • Support Windows, Microsoft 365, and common business applications. • Assist with user accounts, permissions, and password resets in Active Directory or Microsoft Entra ID. • Help monitor system health, apply updates, and review backup results under supervision. • Maintain accurate support documentation, equipment inventory, and troubleshooting guides. • Follow security procedures and escalate complex issues to senior IT staff. Required Qualifications • High school diploma or equivalent. • Foundational knowledge of computer hardware, Windows, and basic networking concepts. • Strong communication, customer service, and problem-solving skills. • Ability to follow procedures, document work, and manage competing priorities. • Willingness to learn new technologies and ask for help when needed. Preferred Qualifications • Coursework, an associate degree, or technical training in IT or a related field. • Internship, volunteer, school lab, or personal project experience with technical support. • Familiarity with Microsoft 365, Active Directory, remote support tools, or ticketing systems. • CompTIA A+, Network+, or similar certification, completed or in progress. Experience: No prior professional IT experience required. Relevant education, certifications, and hands-on projects are welcome.