Affordable Housing Care Manager

At a Glance Compensation $65,000 per year Employment status Full-time; salaried, exempt Schedule Monday–Friday, 8:30 a.m.–5:00 p.m. Location Delighter (CJE SeniorLife) Work arrangement Hybrid; at least 2 days on-site per week, with regular visits to affordable housing communities Travel Local travel between CJE affordable housing properties, resident locations, community providers, and meetings may be required Union status SEIU Local 73 membership optional Application requirement Resume required; cover letter strongly preferred. About CJE SeniorLife CJE SeniorLife is a leading provider of services for older adults, dedicated to enhancing quality of life through compassionate care, innovation, and community engagement. Guided by our mission to support older adults in living with dignity, purpose, and connection, we provide a comprehensive range of programs and services that meet the evolving needs of the communities we serve. What You’ll Do Maintains an ongoing caseload of approximately 25-35 residents living within CJE SeniorLife affordable housing communities. Screens, assesses, and documents the needs of new and returning clients. Collaborates with and guides Affordable Housing Service Coordinators in facilitating internal referrals and initiating and coordinating referrals to community-based resources. Completes comprehensive in-home and psychosocial assessments (e.g., health, financial, psychosocial, cognition, behavioral health, and functional status) to identify client needs and support successful aging in place. Develops, implements, monitors, and reassesses individualized case plan goals using a trauma-informed, person-centered approach that promotes coordination of care, advocacy, resource maximization, and elimination of service duplication. Provides in-person, in-home care management support as needed. Advocates for older adults and their support systems during hospitalizations, rehabilitation stays, discharge planning, behavioral health crises, and other transitions within the community. Coordinates referrals and facilitates warm handoffs to CJE Counseling Services, other community-based behavioral health providers, and other specialized resources to ensure the continuity of care. Assists Affordable Housing staff in identifying residents who may benefit from care management services and facilitate engagement with appropriate supports. Serves as a liaison between residents, families, Affordable Housing Service Coordinators, property management, healthcare providers, and community organizations to promote effective communication and coordinated service delivery. Collaborates with Affordable Housing Service Coordinators through regular interdisciplinary meetings and participate in recurring case consultation meetings with Affordable Housing leadership and the Senior Manager of Care Management Services to address complex resident needs. Provides timely telephone consultation for urgent Affordable Housing-related concerns. Develops and coordinates educational presentations for Affordable Housing residents and staff on topics such as Adult Protective Services (APS) mandated reporting responsibilities, common older adult mental health concerns, cognitive changes, in-home services, community resources, in-home safety and healthy aging. Maintains a regular presence in Affordable Housing buildings at a frequency determined jointly by Affordable Housing and Care Management leadership to build relationships with residents and staff. Documents assessments, care plans, case notes, referrals, interventions, goal updates, and reassessments in accordance with CJE policies, clinical standards, and regulatory requirements. Upholds CJE policies, procedures, and clinical standards throughout the client journey. Participates in individual and group supervision, quality improvement, program planning and development, and outreach activities to support care management services and Affordable Housing initiatives. Works independently while appropriately seeking supervision and consultation for complex or at-risk situations. Provides efficient, high-quality services that meet CJE standards. What You’ll Bring Required qualifications At least a master's degree in Social Work (MSW) or a related behavioral health field. At least 2 years of professional social work or care management experience working with older adults or other vulnerable populations. Current Illinois LSW licensure is required. Required to work toward Care Manager Certified (CMC) credential with support and training provided. Knowledge of subsidized senior housing environments and aging-in-place models. Knowledge of HUD Section 202 and Section 8 housing programs, requirements, and resident eligibility guidelines. Preferred qualifications Experience in aging adults, behavioral health, care management, Section 8 202, and community-based services. LCSW licensure is preferred but not required. Why This Role Matters Your work helps older adults remain connected to the services and support they need to live safely and independently in their homes. By addressing complex needs and strengthening coordination among residents, families, housing teams, and providers, you support more stable care and informed decisions during challenging transitions. Your guidance also equips Affordable Housing colleagues to respond effectively to residents’ changing circumstances. Benefits and Support for Eligible Full-Time Employees Medical, dental, and vision insurance Competitive pay Paid vacation and sick time Employer-provided life insurance, with optional spouse and dependent coverage Short-term and long-term disability insurance Retirement plan Employee assistance program Employee purchase and health club discounts Ongoing training and professional development Work Arrangement This role is hybrid, requiring at least two on-site days each week and regular presence in CJE affordable housing communities. Hybrid work, if offered, is offered to provide flexibility to staff, but remote work is a privilege subject to agency policy, operational needs, and satisfactory job performance. Ready to Make an Impact? If this opportunity aligns with your experience and interests, we invite you to apply and learn more about joining CJE SeniorLife. Equal Opportunity Employer CJE SeniorLife is proud to be an Equal Opportunity Employer and welcomes applicants of all backgrounds, experiences, and perspectives. #CJESL11