Agency Support Specialist

EASTERN TITLE DIVISION Job Description: In the role of Agency Support Specialist , you will be responsible for assisting field, management and Agents with policy production, collection of outstanding items including, including those necessary for the cancellation process, but not limited to, EZ Jackets, search fees and occasional training. Enhance the customer experience for both internal and external customers. Sone of the daily responsibilities may include: Responsible for assisting Agency with policy production within the ORT offices. Send reports to the field and management and assist with collection of non-remitted policies, outstanding receivables, escrow reconciliations, weekly escrow shortages, E&O policies, Professional Liability Policies and Bonds, EZ Jackets, inventory, premium, search fees, order counts and write-offs and other items directed by management. Assist with the resolution of matters relating to Agencies cancelled for cause, i.e. defalcations and similar issues. Support Agency Account Managers and Management with updated information on a regular basis. Run various reports on a regular basis and send to Account Managers and Managements. Support policy typing departments in other ORT branches as needed. In this role, you will need to: Have the ability to work from 8:30 a.m. to 5:00 p.m. Monday through Friday. Must be personable, positive and a professional representative of the Company. Regular consistent attendance is required, that could include attendance at after hour Company events. Ability to interact effectively and professionally with all levels of management, employees and customers by email, phone and in person. KNOWLEDGE and EXPERIENCE required to be successful: Knowledge of real estate closings highly preferred Excellent interpersonal and customer service skills. Ability to prioritize and handle multiple projects. Strong attention to detail and organizational skills. Proficient in Microsoft Office Suite, Outlook and title industry closing software. LI-MB1 Benefits may include: Comprehensive medical, prescriptions, dental and vision plans 401(k) plan with a discretionary company match Shareholder Purchase and Reinvestment Plan Basic life and accidental death and dismemberment insurance premium paid by the company Voluntary supplemental life insurance for employees, spouses and dependent children Fertility and Family Building Benefits Paid Disability benefits Paid time off programs 11 Company paid holidays per year Flexible spending account Health savings account (available to High Deductible Health Plan participants only) Employee Assistance Program Educational Assistance Program Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge Transportation benefit plan for mass transit, parking and vanpool, in several markets Note: If you currently are employed by Old Republic Title (or one of its wholly owned affiliated companies) please get in touch with your human resources representative regarding the application process. For California applicants, please click the following link to view our CCPA Applicant Notice Old Republic Title is an Equal Opportunity Employer