Description
Healthcare Ambassador
Pay: $25.00 per hr.
Job Summary:
Serves as a professional, friendly and informed first point of contact for all
incoming site employees, members and visitors. Acts as the site resources for
client and visitor requests and services. Also performs other administrative
services as required for the site. Helps to controls access to facility through
the admittance process. Welcomes on-site visitors, determines nature of
business, and announces visitors to appropriate personnel or departments if
necessary.
Blackstone Consulting, Inc. (BCI) is a minority-owned, 9,000 employee, global
service provider overseeing account services in food, environmental, facility
maintenance, professional staffing, and security. Within our healthcare security
division, we help healthcare organizations achieve superior programs and
results. This includes our investment in you and your ability to deliver best
practices to our client while receiving exceptional training to advance your
healthcare career with BCI. Together, we are building a best-in-class healthcare
security operation and are looking for top talent to join us in this effort. We
are an equal-opportunity employer committed to a diverse workforce. Qualified
applicants will receive consideration for employment without regard to race,
color, religion, sex, national origin, sexual orientation, gender identity,
disability, or protected veteran status.
Distinguishing Characteristics:
Duties include essential function of a “customer Service” focused Screener as
designated by the client. May be assigned a service grade or rank in a chain of
command (Lead or Supervisor) in conformance with contract requirements or to
facilitate the delivery of service, according to business necessity.
Responsibilities:
* Take Temp checks of all persons entering the facility using handheld or
automated thermal devices
* Assist with wayfinding
* Handle patient belonging deliveries to the medical units
* Pushing members in wheelchairs
Essential Functions:
* The functions listed describe the business purpose of this job or position.
Specific duties or tasks may vary and be documented separately. An associate
might or might not be required to perform all functions listed. Additional
duties may be assigned, and functions may be modified, according to business
necessity.
* All assigned duties or tasks are deemed to be part of the essential
functions, unless such duties or tasks are unrelated to the functions listed,
in which case they are deemed to be other (non-essential) functions.
* Employees are held accountable for successful job performance. Job
performance standards may be documented separately, and may include
functions, objectives, duties or tasks not specifically listed herein.
* In performing functions, duties or tasks, Employees are required to know and
follow safe work practices, and to be aware of company policies and
procedures related to job safety, including safety rules and regulations.
Employees are required to notify superiors upon becoming aware of unsafe
working conditions.
* All functions, duties or tasks are to be carried out in an honest, ethical
and professional manner, and to be performed in conformance with applicable
company policies and procedures. In the event of uncertainty or lack of
knowledge of company policies and procedures, Employees are required to
request clarification or explanations from superiors or authorized company
representatives.
1. Provides assistance on the local surroundings area, including restaurants,
convenience stores
2. Assists in the control of access to client site or facility through the
admittance process; assists visitors with a legitimate need to gain entry to
the facility; screens visitors and client employees in an efficient manner
in order to expedite their admittance to the site or facility.
3. Provides an atmosphere in which all client employees and visitors know that
the client responds to and cares about their needs; provides a courteous,
respectful and pleasant interaction with each client employee, member and
visitor as perceived from their point of view; presents a good image of the
client and its customer service/ security department.
4.Communicates in a manner that is open, honest and responsive in all
situations; to the extent authorized, provides information regarding the site
and surrounding area as requested by visitors.
1. Observes and reports incidents or suspicious activity to security personnel,
client representatives, company management, life/safety personnel or public
safety authorities as appropriate for the circumstances and/or as required
by the site.
6.Carries out specific tasks and duties of a similar nature and scope as
required for the assigned post. The necessity to help, support or assist a
member/ patient into or out of a medical conveyance device or apparatus
(wheelchair, stacked chairs)
Working Conditions and Physical/ Mental Demands:
* With or without reasonable accommodation, a candidate must have the physical
and mental capacity to effectively perform all essential functions described.
In addition to other demands, the demands of the job include:
* Maintaining composure in dealing with authorities, executives, clients, staff
and the public, occasionally under conditions of urgency and in pressure
situations.
* May be exposed to stressful situations, such as challenging individuals who
are in or approaching an unauthorized area.
* Must undergo and meet company standards for background and reference checks,
controlled substance testing, and behavioral selection survey, in addition to
any mandatory licensing requirements.
* May be required to work overtime without advance notice.
* Required ability to handle multiple tasks concurrently.
* Keyboarding, basic computer usage and operating controls.
* Seeing, hearing, speaking, and writing clearly in order to communicate with
employees, visitors, clients, and direct others.
* Frequent sitting, standing and walking, which may be required for long
periods of time.
* Occasional reaching with hands and arms, stooping, kneeling, and crouching.
* Close vision, distance vision, and ability to adjust focus.
* Depending upon assignment may be exposed to inclement weather or be required
to work in environments or under conditions that require the use of
protective gear and devices and/or awareness of personal safety and safety of
others.
* May be exposed to or required to handle sensitive and confidential
information.
* While performing the duties of this job, the employee is regularly required
to use hands to finger, handle, or feel objects, tools, or controls; reach
with hands and arms; and talk or hear.
* The ability to maintain mental stability under periods of stress. The ability
to push or pull wheelchairs with patients of various weights on them.
* The duties of this job include possible exposure to injury from violent
persons, infectious persons, gases and fumes, blood and body fluids, heat,
wind, rain and cold; the employee must understand and demonstrate the ability
to take protective actions, following established guidelines. The noise level
in the work environment can vary from extreme noise to extreme quiet.
EOE/M/F/D/V/SO
PPO-12867 CALBSIS License
Job Type: Full-time
Pay: $25.00 per hour
Schedule:
* 8 hour shift
* Shift Varies
* Weekends as needed
Education:
* High school or equivalent (Required)
Ability to Relocate:
* San Marcos, CA: Relocate before starting work (Required)
Work Location: In person
Qualifications
Ability to lift 50+ lbs.