Amway Grand Plaza Front Office Internship

Front Desk Internship – Amway Grand Plaza Hotel – Summer 2027 Summer internships typically start in May 2027 and go through the end of August 2027, but there is flexibility as needed. AHC Hospitality offers: Weekly paychecks • Travel discounts on hotels & restaurants across the world • Discounted downtown parking • Free employee meals when working a shift • Competitive referral bonus program • Unparalleled opportunities for growth and career development, and so much more. POSITION SUMMARY The Front Desk Internship is an immersive hands-on opportunity to perform the full-scope of duties and responsibilities of a hotel Front Desk Agent. This role provides the highest level of service for all our guests at the Front Desk, PBX, and occasionally, Bellstand, as needed. PRIMARY FUNCTIONS -Operate Hilton’s OnQ Property Management System -Check-in and checkout large volume of guests -Manage phone calls from guestrooms/outside lines -Follow cash handling/banking outlined by Accounting -Resolve guest concerns at first contact -Actively working, always looking for ways to assists guests and going above and beyond to provide guest service -Maintain active and open communication with various hotel departments and outlets; Guest Services, Housekeeping, Engineering, etc. -Provide basic knowledge of Grand Rapids area; such as, directions, dining or shopping recommendations, for example -Ensuring the quality and level of service that the General Manager, Director of --Rooms, Front Office leadership and Guests expect is excellent and follows our company standards and policies REQUIREMENTS *Must be in college seeking an internship for school credit* -Bend, stoop, stand, walk, and run for long periods for the duration of a shift -Positive and motivated to learn the full-scope of the position -Must be reliable, willing to work weekends and holidays -Deliver both guest and associate requests within expected amount of time -Ability to communicate in English both verbally and written -Requires the ability to work both independently and in team settings -Comfortable with learning systems to perform day to day operations