Applications Service Engineer (Field Based)

About the company

Mycronic

Electrical/electronic manufacturing · 1,001 to 5,000 employees

What you'll do

• Perform equipment repairs, installations, and maintenance at customer facilities
• Install and implement hardware and software upgrades to support equipment performance and functionality
• Provide timely technical support to customers by phone and email, addressing service-related questions and concerns
• Diagnose and troubleshoot equipment and process issues, identify root causes, and communicate findings and performance feedback to the factory
• Deliver technical training to customers at their facilities, ensuring effective operation and use of equipment
• Provides support to other members of the Field Applications Service team on technical projects, service activities, and customer needs assigned
• Collaborate with the Applications and Testing Group to support equipment testing, troubleshooting, and technical initiatives
• Partner with Sales colleagues providing required technical information, responding to customer inquiries, and participating in customer visits, as needed
• Collaborate with Marketing by gathering and communicating customer feedback, product needs, and service-related trends
• Represent and promote company products and services professionally and in accordance with established training and guidelines
• Travel throughout the United States, Canada, and Mexico to support customer installations, service needs, and business activities
• Perform additional duties and responsibilities as assigned to support business objectives
• Associate’s or Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Software Engineering, or a related engineering discipline
• 3–5 years of professional experience in the design, repair, maintenance, or field service of die-attach and epoxy dispensing equipment strongly preferred
• Demonstrated knowledge and hands-on experience with semiconductor back-end manufacturing processes and equipment
• Strong analytical and problem-solving capabilities, with proven ability to diagnose, troubleshoot, and resolve complex technical issues
• Experience with root cause analysis and the development and implementation of effective corrective actions is preferred
• Excellent verbal and written communication skills, with the ability to effectively communicate technical information to customers, colleagues, and cross-functional teams
• Ability and willingness to travel frequently throughout the United States, Canada, and Mexico to support customer and business requirements
• Competitive base salary range of $75,000 to $90,000 annually, targeted to reflect experience, technical expertise, and regional market value
• Participation in an annual short-term incentive (bonus) program designed to reward operational milestones, strategic accomplishments, and company performance
• Comprehensive Blue Cross Blue Shield medical plans complemented by robust dental and vision options to ensure complete health and wellness coverage for you and your family
• Full employer coverage for life insurance as well as short-term and long-term disability, delivering peace of mind and complete financial security against unexpected life events
• Access to a broad suite of optional supplemental insurance and lifestyle benefits, allowing you to customize your coverage to suit your family’s evolving needs
• Retirement growth with a dedicated 401(k) savings program featuring a generous 5% company match to help accelerate your long-term wealth creation
• Tuition reimbursement program offering financial support toward advanced degrees, professional certifications, and targeted executive development to power your ongoing career trajectory
• 12 paid annual company holidays alongside dedicated vacation and sick time, empowering you to rest, recharge, and maintain work-life balance
• Learn more at Working at Mycronic

What you need

• Associate’s or Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Software Engineering, or a related engineering discipline
• 3–5 years of professional experience in the design, repair, maintenance, or field service of die-attach and epoxy dispensing equipment strongly preferred
• Demonstrated knowledge and hands-on experience with semiconductor back-end manufacturing processes and equipment
• Strong analytical and problem-solving capabilities, with proven ability to diagnose, troubleshoot, and resolve complex technical issues
• Experience with root cause analysis and the development and implementation of effective corrective actions is preferred
• Excellent verbal and written communication skills, with the ability to effectively communicate technical information to customers, colleagues, and cross-functional teams
• Ability and willingness to travel frequently throughout the United States, Canada, and Mexico to support customer and business requirements

Key skills

Keywords for your resumePro

The words this employer's screening is likely to look for.