Associate Collections Analyst

About Sound Founded in 2001 and headquartered in Nashville, TN, Sound Physicians is a nationally respected, physician-led medical group practicing in 400+ hospitals across 45 states. Our team of 4,000+ clinicians and 1,000+ business professionals across the country is united by one mission: to build exceptional clinical partnerships that unlock quality, affordable, dignified care for everyone – no matter who they are or where they live . With physician-led clinical teams and more than two decades of operational expertise, we’ve refined what it takes to consistently deliver exceptional care in hospital medicine, emergency medicine, critical care, anesthesia, and telemedicine. Why join us? A remote-first culture that values flexibility and collaboration Opportunities to grow your career while making a real impact A team that champions inclusivity, innovation, and excellence Whether working virtually or onsite at one of our practices, you’ll be part of a purpose-driven organization shaping the future of healthcare. Sound Physicians offers a competitive benefits package inclusive of the items below, and more: Medical insurance, Dental insurance, and Vision insurance Health care and dependent care flexible spending account 401(k) retirement savings plan with a company match Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy Ten company-paid holidays per year The Associate Collections Analyst is responsible for supporting the conversion of accounts receivable into cash through effective customer follow-up, cash application support, account research, reporting, and collaboration with Accounting, Operations, Finance, and regional leadership. This role helps maintain accurate receivables, supports cash flow objectives, and contributes to process improvements that strengthen the organization’s collections discipline. The ideal candidate is highly motivated, detail-oriented, analytical, and comfortable working in a dynamic healthcare environment. A strong accounting foundation, customer relationship skills, and polished communication skills are key to success in this position. Essential Duties and Responsibilities Monitor assigned customer accounts and initiate collection follow-up in accordance with invoice life cycle guidelines. Evaluate account status using good business judgment and due diligence, including customer payment history, account solvency, and willingness or ability to pay. Research and resolve cash discrepancies, unapplied cash, overpayments, credit balances, and customer account issues. Enter, review, and apply daily cash receipts, as needed, and support accurate posting of customer payments. Generate and analyze accounts receivable aging reports, collection reports, and other reporting for regional and leadership stakeholders. Maintain customer account information and support customer master data updates. Partner with Regional Accounting Managers, Operations, Finance, and other business partners to resolve past-due balances and customer concerns. Escalate problem collection accounts and potential risks to Accounting and Operations leadership. Facilitate customer payment by providing statements, invoices, remittance details, W-9s, and other supporting documentation. Document collection activity and account updates in applicable systems, including collections and accounting tools. Participate in process improvement projects, system enhancements, reporting improvements, and cross-training initiatives. Ensure compliance with company policies, procedures, and applicable accounting controls. Perform other duties and projects as assigned. What we are looking for: A successful candidate will have a demonstrated track record of a combination of these values, knowledge, and experience: Values Collaboration : Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-making process Customer-focus: Puts customer (internal and external) needs first and makes customers their top priority Resourcefulness: Proactive willingness to utilize available information and tools to figure things out. Trustworthiness: Demonstrates a high degree of integrity; keeps confidences; does what they say they will do. Work Ethic: Dedication to getting the job done well and on time regardless of circumstances. Knowledge, Skills, and Abilities Time Management: Ability to prioritize work, meet deadlines, and manage competing requests in a fast-paced environment. Communication: Clear, consistent, and professional written and verbal communication with customers and internal stakeholders. Analytical Thinking: Ability to interpret account activity, identify trends, research variances, and recommend next steps. Collaboration: Ability to work effectively across Accounting, Operations, Finance, and regional teams to resolve issues. Attention to Detail: Commitment to accuracy in cash application, account documentation, reporting, and follow-up. Strong understanding of accounts receivable, collections, cash application, and basic accounting concepts, including debits, credits, and double-entry accounting. Ability to review AR aging and prioritize collection activity based on risk, aging, and customer behavior. Working knowledge of Microsoft Office applications, with intermediate to advanced Excel skills preferred, including pivot tables, data summaries, and basic formulas. Experience with accounting systems, ERP platforms, and collections tools; Intacct and Tesorio experience preferred. Strong customer relationship skills and ability to manage a variety of customer interactions professionally. Demonstrated ability to participate in process improvement initiatives and support scalable, repeatable processes. Ability to maintain confidentiality and exercise sound judgment when working with customer and financial information. Education and Experience College-level coursework or equivalent work experience required. Coursework or degree in Accounting, Finance, Business Administration, Healthcare Administration, or a related field preferred. 2-4 years of experience in accounts receivable, collections, cash application, customer service, accounting operations, or a related business environment preferred. Healthcare experience is a plus. Pay Range $23.00-$29.00. Exact pay will be determined based on candidate experience and geographic location. Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws. This job description reflects the present requirements of the position.  As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.  #SoundBC