Associate, Policyholder Services

The Baltimore Life Insu

Baltimore County, MarylandRemote OKFull time
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Pay
$15 to $18
an hour
Location
Baltimore County, Maryland
Work style
Remote OK
Job type
Full time
Posted
Oct 15
1 day ago
Career path

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About the company

The Baltimore Life Insu

Insurance · 201 to 500 employees

Life insurance is about people—it is about fulfilling dreams, providing for families, and strengthening communities. Since 1882, Baltimore Life’s mission has been helping assure the financial security of middle income families. We do business with openness, honesty, integrity and respect, realizing above all that “it’s the policyholders’ money.”

Even though we've been around for years, that doesn't mean we are standing still. We are looking for success-minded individuals for our Career Agency Sales Group to fill sales positions in Pennsylvania, Maryland, Ohio and South Carolina.

As a highly respected member of the Baltimore Life team, you will enjoy the following benefits:

• Friendly, supportive work environment • Excellent compensation • Commissions and/or bonuses • Formal industry training • Comprehensive insurance and retirement program • Unlimited growth potential

Do your career goals include management, a home office position, or other professional growth? Baltimore Life is committed to encouraging your development and promoting from within. Our Bench Strength program will allow you to explore a management career in your first year with us. We also support your continuing industry education by paying a large part of the cost of earning professional designations.

If you are ready to join the company leading the way in industry innovation, visit the Join Us section of our corporate website below to submit your resume.

The Baltimore Life Companies is proud to be an equal opportunity employer.

The Baltimore Life Insu on LinkedIn

What you'll do

  • The associate will handle customer service inquiries via phone and process various financial and non-financial transactions.
  • They are responsible for navigating insurance administration systems to manage policies from issuance through to claims or cancellations.

What you need

  • Candidates must have a high school diploma or GED and at least one year of experience in a customer call center environment.
  • Proficiency in Microsoft Office and strong communication skills are required, with preference given to those with life insurance industry experience.
  • Education: a high school diploma

Key skills

Customer serviceCall centerTelephone communicationWritten communicationMicrosoft OfficeInsurance administrationTransaction processingPolicyholder relations

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Read the full posting here
SUMMARY:  Policyholder Relations, answer customer service phone calls and provide processing of customer service transactions.   RESPONSIBILITIES:  1. Provide customer service in a call center environment.   2. Accurately answer policyholder questions about policies and riders.  3. Accurately process financial and non-financial transactions.  4. Explain to BLI correspondence policyholders.  5. Navigate the insurance administration and document workflow systems from policy issue to death claim or cancellation.  EDUCATION and EXPERIENCE:  * High school diploma or GED required. (Related college courses can be considered to meet experience requirements.)  * Minimum of one-year customer call center experience   SKILLS AND KNOWLEDGE:  · Life insurance industry preferred.  · Basic knowledge of Microsoft Office suite.   · Excellent telephone and written communication skills  

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