Associate - Product Design

The Enterprise Design and Research (EDR) team is responsible for deepening customer engagement through our digital experiences on our mobile app, web, and push channels. The team’s mission is to increase digital engagement, customer satisfaction and revenue through a combination of compelling features and a superior user experience. We have an enterprise commitment to deploy personalized experiences that meet the growing needs of our customers globally and across all lines of business. Within EDR, the UX Design & Research team is a group of talented, passionate, multi-disciplinary members based in New York, Phoenix, and London. Our vision is to elevate human centered design at American Express and drive the world’s best digital customer experience for the largest servicing and engagement channels. We do so by ensuring our experiences are:      • Seamless: We look along the entire customer journey to make our experiences intuitive and easy.      • Personal: We put people first using customer research and data.      • Empowering: We deliver knowledge and confidence to help our customers achieve their aspirations.  Our team is a combination of high-performing design, product, and marketing teams who are responsible for the definition and delivery of features in the Amex App and web applications – bringing data-driven and customer focused insights into our design & development process. We are committed to developing our team members into leaders with the goal of advancing each colleague within the organization over time. We have a culture in which team members value and respect each other’s perspectives, time and contributions. Role Description Creates user-centered experiences and interfaces for products and solutions which improves end-to-end user journeys. Develops the overall design and specifications for creating and enhancing the experience and functionality of user interfaces for company products. Uses design tools to create storyboards, wireframes, prototypes, information architecture diagrams and user journey maps for demonstrations and user testing. Produces high-fidelity designs for implementation by development teams. Analyze user research, business insights and other data to continuously improve customer experiences. Reviews proposed product changes or enhancements for compliance and alignment with desired user experience design and satisfaction standards and suggests improvements. Creates and maintains UI/UX resources such as content templates, samples and guidelines, to streamline the design process for designers and developers. RESPONSIBILITIES Responsibilities: * Ensures visually appealing and usable user interfaces by delivering artifacts such as wireframes, prototypes, and high-fidelity specifications * Develops understanding and empathy for users through user-centered methodologies, external analysis, research, and dat * Presents design decisions to peers and partners with support from senior colleagues. * Learns to utilize American Express design process, design systems and UX patterns. * Collaborates closely with product managers, engineers and design leads to understand and deliver against project requirements * Participates in design community * Leverages design tools to deliver artifacts QUALIFICATIONS Qualifications: * Has at least 1 year of hands-on experience in or with a product design organization * Is familiar with Figma * Is familiar with AI tools * Demonstrates an understanding of user-centered design methodologies, research, and processes * Shares solutions to problem-solving initiatives in an engaging way * Is a proactive and energetic communicator, with an attention to detail * Can design for both web and native mobile applications   Skills: * Accessibility Design * Customer Journey Mapping * Design Thinking * Product Strategy * Prototyping * Requirements Gathering * Wireframing   Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.  At American Express, our culture is built on a 175-year history of innovation, shared values  [https://www.americanexpress.com/en-us/company/who-we-are/]and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: * Competitive base salaries * Bonus incentives * 6% Company Match on retirement savings plan * Free financial coaching and financial well-being support * Comprehensive medical, dental, vision, life insurance, and disability benefits * Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need * 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site [https://www.americanexpress.com/en-us/colleagues/benefits]. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the “Know Your Rights [https://www.eeoc.gov/poster]” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster. The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.