Auto Glass Calibration Coordinator

Recalibration Administrator Collision & Glass • Walser Automotive Group Full-time | $55,000–$65,000 / year | No prior experience required — we train you Collision & Glass, an affiliate business of the Walser Automotive Group, specializes in autobody, dent, and glass repair. When a windshield is replaced, the cameras and sensors behind it — the ones that power today’s driver-assistance features like lane-keeping, automatic emergency braking, and adaptive cruise control — have to be recalibrated so they work exactly as the automaker intended. That’s where you come in. As our Recalibration Administrator, you’ll keep this safety-critical work running smoothly: making sure every vehicle that needs a recalibration gets one, verifying it was completed correctly using our calibration system, and keeping the scheduling, documentation, and customer updates organized along the way. It’s a detail-driven role that helps keep drivers safe — and you don’t need any prior experience. If you’re organized, comfortable with technology, and eager to learn, we’ll teach you the rest. Join a team that values craftsmanship, teamwork, and doing the job right the first time — that’s the Walser Way. What You’ll Do Verify recalibrations are done right. Using our calibration system (fully trained on the job), confirm that windshield and ADAS recalibrations are completed correctly so features like lane-keeping, automatic emergency braking, and adaptive cruise control function as the manufacturer intended. Catch what needs calibrating. Identify which makes and models require recalibration and make sure no vehicle leaves without the work it needs. Schedule and coordinate. Line up recalibration appointments and keep work flowing smoothly between customers, technicians, and the shop. Keep the records straight. Maintain accurate documentation for every calibration, following OEM procedures and requirements. Handle day-to-day administration. Update the CRM, track job status, and keep customer information current and organized. Stay in touch with customers. Follow up on appointments, status, and next steps, and support outreach for service and maintenance reminders. Report on the numbers. Prepare daily, weekly, and monthly reporting on key metrics using our shop systems. Partner with the team. Work closely with managers and technicians to keep jobs moving and ensure quality and completion. Uphold Walser’s Core Values: Do The Right Thing, Lead By Example, Display Positive Energy, Be Open Minded. What You Bring No prior experience needed — we’ll train you on the recalibration system and everything else. What matters most: Must be at least 18 years of age A valid driver’s license and an acceptable driving record Strong organization and attention to detail — you like keeping things accurate and on track Comfort learning new software and technology — if you can pick up a new app or system, you’ll do great here Clear, friendly written and verbal communication A professional, positive attitude and a willingness to learn and adapt Nice to have (but not required): any background in automotive, collision, glass, dealership, customer service, administrative, or data work — as well as hands-on comfort with computers, IT, or gaming. If you don’t have these, apply anyway. What’s In It For You? Paid Time Off (PTO) — time to relax, spend with family, or enjoy personal time away. Career Growth & Advancement — we promote from within and provide clear career paths, mentorship, and opportunities to grow. Fertility & Adoption Assistance — up to $10,000 in financial assistance for fertility treatments and adoption expenses. Comprehensive Health Benefits — medical, dental, and vision coverage, plus HSA and FSA plans. Includes Blue Cross Blue Shield medical coverage and additional wellness benefits. Life Insurance & 401(k) with Employer Match — company-paid life insurance and a 401(k) with an employer match. Paid Clothing Program — twice a year, choose from a hand-curated collection of branded Walser apparel — on us. Employee Discounts — exclusive discounts across products and services. Employee Resource Groups — connect, learn, and grow with inclusive groups including Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans at Walser. Community Involvement — make an impact through volunteer opportunities with the Walser Foundation. Employee Assistance Program (EAP) — support for personal and professional challenges. Referral Program — earn bonuses for referring talented candidates. Apply today and help keep drivers safe on the road with Walser Collision & Glass! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.