Automotive Service Advisor
Edwards Auto Group
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- Pay
- $40K to $90K
- a year
- Location
- Council Bluffs, IA
- Work style
- On-site
- Posted
- Oct 1
- 18 days ago
Career path
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About the company
Edwards Auto Group
Automotive · 501 to 1,000 employees
What you'll do
- Greet and check in customers, consult with technicians about repairs and alternatives, and answer questions about service outcomes.
- Explain warranties, programs and discounts; schedule customers and keep them informed throughout the process.
What you need
- Excellent verbal communication skills, a positive attitude, a customer-focused demeanor and proficient typing skills are required.
- Previous service drive experience is highly preferred.
Key skills
Excellent verbal communication skillsCustomer serviceProficient typing skillsPositive attitude
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Description
Edwards Auto Group
is looking for a
Service Advisor
to join our team! The
Service Advisor
will work directly with customers and technicians regarding vehicle repairs and offering alternatives based on the customers’ budgets and needs. The Service Advisor will demonstrate excellent customer service and communication skills.
Base plus commission $40,000-$90,000+ annual earning potential
Responsibilities:
Greeting customers, and getting them checked into the system
Consulting with technicians about needed repairs and offering alternatives based on customers budgets and needs
Answering customer questions about service outcomes and consulting with technicians
Informing customers about warranty protections and various programs and discounts
Scheduling customers and understanding the work flow of the department
Informing customers of changes as they come up and being in continuous contact with customers to make sure they understand the process each step of the way
Requirements
Excellent verbal communication skills
Positive attitude and customer focused demeanor
Proficient typing skills
Previous service drive experience is highly preferred