Automotive Service Advisor - Fort Mill Ford
Sonic Automotive
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- Location
- Fort Mill, SC
- Work style
- On-site
- Job type
- Full time
- Posted
- Nov 5
- 2 days ago
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Career path
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About the company
Sonic Automotive
Automotive · 10,001+ employees
What you'll do
- Schedule service appointments and obtain customer and vehicle data
- Greet customers in a timely, friendly manner
- Provide a complete and accurate written cost estimate for labor and parts
- Check repair progress and contact customers about estimate or promise time changes
- Get proper authorization before any additional repairs are performed
- Test-drive the vehicle or refer to the test technician as necessary
- Advise customers on car care and maintaining vehicles to manufacturers’ specifications
- Follow regulations and company safety policies and procedures
What you need
- · Two years of Service Advisor experience. · General knowledge of vehicle mechanical operations. · Professional personal appearance. · Excellent oral and written communication skills. · Must be authorized to work in the USA · Must perform duties and responsibilities in a safe manner · Must be able to demonstrate ability to pass pre-employment testing including background checks, MVR, drug test, credit report, and valid driver's license
Key skills
valid driver's licenseProfessional personal appearance
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Perks
- Medical, Dental & Vision Insurance
- 401(k) with Company Match
- Paid Time Off
- Exclusive Travel Deals
See full description on company page, apply now
Read the full posting here
· Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
· Greets customers in a timely, friendly manner.
· Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
· Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
· Test-drive the vehicle or refer to the test technician as necessary.
· Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
· Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
· Maintains a dealership-prescribed standard for “hours per customer repair order written."
· Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
· Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.
· Two years of Service Advisor experience.
· General knowledge of vehicle mechanical operations.
· Professional personal appearance.
· Excellent oral and written communication skills.
· Must be authorized to work in the USA
· Must perform duties and responsibilities in a safe manner
· Must be able to demonstrate ability to pass pre-employment testing including background checks, MVR, drug test, credit report, and valid driver's license
Schedule:
FULL-TIME
Sundays Always Off
Saturday Availability Required
Perks & Benefits:
Medical, Dental & Vision Insurance
401(k) with Company Match
Paid Time Off that Grows with You
Sundays Always Off
Closed on Thanksgiving & Christmas
Employee Pricing on Purchases & Leases
Free & Discounted Gym Membership Options
Exclusive Travel Deals on Hotels, Rentals & Airfare
Career Growth in a Fortune 500 Company