Automotive Service Advisor
Kiefer Automotive Group
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- Location
- El Cajon, CA
- Work style
- On-site
- Job type
- Full time
- Posted
- Nov 5
- 1 day ago
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Career path
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About the company
Kiefer Automotive Group
Automotive · 51 to 200 employees
What you'll do
- Welcome customers and discuss their vehicle concerns and service needs
- Prepare accurate, detailed repair orders
- Explain recommended services, repair estimates, and expected completion times
- Obtain customer authorization before approved work begins
- Coordinate with technicians and other service team members to support timely repairs
- Provide customers with updates throughout the service process
- Review completed work and charges with customers and assist with billing
- Maintain complete and accurate service records
What you need
- Strong customer service
- Organization
- Follow-through
- Ability to explain technical information clearly
Key skills
customer serviceorganizationfollow-throughexplain technical information clearly
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Perks
- Health, dental, and vision insurance
- Retirement savings plan
- Paid time off
- Holidays
- Ongoing training and development opportunities
- Employee discounts on services
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Job Type
Full-time
Description
Overview:
The Service Advisor is the primary point of contact between customers and the service department. This role guides customers through the repair process, prepares accurate service orders, communicates recommendations and timelines, and helps deliver a smooth, transparent service experience. Service Advisors build customer trust by keeping customers informed and ensuring their concerns are accurately communicated to the service team. Success in this role requires strong customer service, organization, follow-through, and the ability to explain technical information clearly.
Responsibilities:
Welcome customers and discuss their vehicle concerns and service needs.
Prepare accurate, detailed repair orders.
Explain recommended services, repair estimates, and expected completion times.
Obtain customer authorization before approved work begins.
Coordinate with technicians and other service team members to support timely repairs.
Provide customers with updates throughout the service process.
Review completed work and charges with customers and assist with billing.
Maintain complete and accurate service records.
Address customer questions or concerns professionally.
Help the department maintain strong Customer Satisfaction Index (CSI) results.
Benefits:
Competitive salary
Health, dental, and vision insurance
Retirement savings plan
Paid time off and holidays
Ongoing training and development opportunities
Employee discounts on services